Finally got through via the switchboard. She turned her phone off to charge it...
The pain nurse from ICU put her on painkillers every four hours, to keep the pain at bay constantly. This isn't happening on the ward - she has to ask all the time for them (as did our neighbour who was visiting today). She just seems to get the drugs when the nurse remembers or feels like giving them out. She had to have morphine tonight as she hadn't had enough painkillers earlier, and it has made her feel sick. The neighbour said she had them in the morning, again at midday and then nothing at al after that - she left at 6, and had been asking for painkillers for the past two hours, only to be constantly told "in a minute".
I have to say that her nurse (they seem to have one per bay, so one nurse to six patients, when the bay is full) is a bit crap. She is never anywhere in sight, and the other nurses are all busy with their patients and say we need to find the nurse for her bay.