I am really annoyed with bloody M&S for ballsing up their 20% off online promotion for Sparks card holders.
Ordered stuff this morning, it was in stock. I get an e-mail seven hours later saying, "oops, sorry, we got it wrong and we haven't got any left".
The reason, I later discovered, was that all the stocks of this item were in the stores. They didn't have it in the warehouse to sell, although that didn't stop them from selling it to me online this morning.
Would they honour the 20% off in the store, even though it was their stupid fault that they couldn't fulfil the online order they'd taken from me this morning? Guess the answer.
How amateurish! I'm a fan of M&S but I felt like throwing my Sparks card in the bin. Way to annoy your loyal customers, M&S!
I'd like to know how much they have spent on their online ordering and fulfilment system. I read last year that it was millions, and that despite many teething problems, they'd sorted it out. Clearly not, based on my experience today.