I have a professional type job that involves me having to wear smart clothes. Since I graduated (20!) years ago my work wardrobe came out of Marks and as I was there anyway so did a large portion of my casual wear.
Over the last 2 years I have noticed a sharp decline in standards. I had a top that laddered at the shoulder on its 3rd wear. A cardigan that split at the seam after it's first wash. At least 3 tops that have developed holes in their first year. 2 pairs of trousers that aren't fit to be worn after 6 months. I could go on and on.......
Yet I still have some of the clothes that I bought 7 years ago that miraculously still fit and they are fine, not a thing wrong them despite multiple washing. I'm sure I have knickers that are 20yrs old that are still going.
Dear Marks - Please please please improve the quality. I truly don't mind paying a bit extra if I'm sure it will last beyond a handful of washes.
Regards Slattern