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Can’t post using app

32 replies

Words · 03/05/2023 13:48

Just that. Get ‘ message failed to send retry’ it still fails.
Also threads I am on is now empty.
I much prefer the app. Can you help please.

OP posts:
CrackersCheeseAndWinePlease · 04/05/2023 16:24

I've had this issue today too, thought it was just me

ethelredonagoodday · 04/05/2023 16:31

I've had this twice now, in the last week or so.

sparklefresh · 04/05/2023 16:32

I had this for several days. Yesterday I logged out and back in again (on the app, I don't log in online). It fixed the issue temporarily but I had to go through the process again this morning. I also couldn't bookmark or watch threads.

PipMumsnet · 04/05/2023 17:37

Hi everyone,

Thanks for being so patient with us. We’re aware that some users are continuing having issues with the app - being unable to post or view lists they’re on despite logging out and back in again.

We released a fix for these issues yesterday. However, this introduced a new bug, and resulted in some users continuing to have issues today.

We understand how frustrating this is, especially since we’ve been instructing users to log out and log back in again to resolve the problem but we weren’t aware of this new bug until this afternoon.

Now that all the known issues have been resolved you should be able to log in as normal. If you try to log in with a password and see an error saying incorrect password then you may need to reset it.

Whilst we don't expect there to be any more problems with app, if there are, please contact us at MNHQ or post on here.

Best wishes,
MNHQ

JoMumsnet · 05/05/2023 11:10

Hi again @Words (and everyone else) - thanks for your patience.

We just wanted to direct you over to this thread posted by MattTech this morning- An update on our mobile apps - which explains things in more detail.

An update on our mobile apps | Mumsnet

Hi all... I wanted to give an update on the problems that our app users have been facing for the past few weeks, what has happened, and what we're do...

https://www.mumsnet.com/talk/site_stuff/4799699-an-update-on-our-mobile-apps

JaneJeffer · 06/05/2023 19:44

Seems to have reverted

JaneJeffer · 06/05/2023 20:56

Glitchy AF

Can’t post using app
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