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Original poster

Can’t post using app

4 replies

Words · 03/05/2023 13:48

Just that. Get ‘ message failed to send retry’ it still fails.
Also threads I am on is now empty.
I much prefer the app. Can you help please.

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MNHQ

LilyMumsnet · 03/05/2023 14:46

Hi OP

We're sorry about this.

We're aware of the issue and it should fix itself if you log in and log out of the app. Can you check this?

MNHQ

ImaniMumsnet · 04/05/2023 16:09

Hi everyone,

Thanks for feeding back to us. We're sorry some of you are still having issues / only experienced a temporary fix. We are looking at this right now and will come back to you as soon as we can with an update.

MNHQ

PipMumsnet · 04/05/2023 17:37

Hi everyone,

Thanks for being so patient with us. We’re aware that some users are continuing having issues with the app - being unable to post or view lists they’re on despite logging out and back in again.

We released a fix for these issues yesterday. However, this introduced a new bug, and resulted in some users continuing to have issues today.

We understand how frustrating this is, especially since we’ve been instructing users to log out and log back in again to resolve the problem but we weren’t aware of this new bug until this afternoon.

Now that all the known issues have been resolved you should be able to log in as normal. If you try to log in with a password and see an error saying incorrect password then you may need to reset it.

Whilst we don't expect there to be any more problems with app, if there are, please contact us at MNHQ or post on here.

Best wishes,
MNHQ

MNHQ

JoMumsnet · 05/05/2023 11:10

Hi again @Words (and everyone else) - thanks for your patience.

We just wanted to direct you over to this thread posted by MattTech this morning- An update on our mobile apps - which explains things in more detail.

An update on our mobile apps | Mumsnet

Hi all... I wanted to give an update on the problems that our app users have been facing for the past few weeks, what has happened, and what we're do...

https://www.mumsnet.com/talk/site_stuff/4799699-an-update-on-our-mobile-apps

Watch this thread for updates

Tap "Watch" to get all the latest updates

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