Well thats a bit weird. MN broken on IOS and android?

[OhYouBadBadKitten]

I can't use mn desktop site on my ipad or the mobile site on my android phone. Both lock up. On IOS the threads don't load. On the android phone I cant click on any threads or scroll up.

But its fine on my laptop.

I'm using Safari on my iPhone. I am not technically-minded so need talking through how to resolve the problem please 😀

So what is the answer? For me it is unusable except on my phone. I ger the site loaded, logged in, on Edge but nothing is click able so it can't be logged out. Ridiculous.

Hi Brefugee Can we just check, are you trying to access the web version from a PC or Mac? Thank you for bearing with us on this.

Hello Beccatheboo This info and link here should walk you through the updates that look to have fixed this problem for others:

"In Safari, please can you clear via ‘manage website data’ in safari preferences: support.apple.com/en-gb/guide/safari/sfri20879/mac. If that fails it may be worth upgrading the browser."

Let us know how you get on.

I’m same as Beccatheboo, not technically minded and still struggling

‘clear by manage website data’ means nothing to me 😞

@CarolineMumsnet

Hello Beccatheboo This info and link here should walk you through the updates that look to have fixed this problem for others:

"In Safari, please can you clear via ‘manage website data’ in safari preferences: support.apple.com/en-gb/guide/safari/sfri20879/mac. If that fails it may be worth upgrading the browser."

Let us know how you get on.

That only works for a Mac not for an iPhone or iPad. I have cleared all cookies on my iPad and deleted the safari cache and history and it is still unusable. It does get better if I untick the allow JavaScript box but that renders other websites unusable instead. I am having to use Chrome on my iPad which I dislike.

Same here. There was a night last week when the mn colour scheme changed for a while. It went back to normal but on the site I cannot scroll down or click on any posts. The site freezes.

@CarolineMumsnet it's on a PC using Windows 10

Same here MrsPnut.

Currently being too disabled to sort it out from this end as I have run out of "spoons"

Same here. Google on an Android Samsung. Once I get to the website everything just freezes.

I'm fine (obviously) on my laptop.

Same as @Sweetpeasaremadeforbees. I can get it to work when I'm incognito, which is something, but isn't as handy if I want to quickly switch between functions. Can't be doing with logging into every single website every single time.

Hi - just dropping in to say thanks for these reports. We're taking a look into this now.

Hi all,

This is Katy from the tech team. Sorry to hear you're having problems with the website.

We think this is a data or cookies issue, but it’s hard to determine exactly what is happening without seeing it happen in real-time on your devices.

Our advice is to clear your cache and cookies - here are some instructions on how to do it in most cases: lexisnexis.custhelp.com/app/answers/answer_view/a_id/1080838/~/clear-cache-and-cookies-on-most-common-mobile-browsers

Once you clear your cache and cookies you will have to log back in and reset your cookie preferences.

If you’ve done this and you're still having problems then we need to investigate further, so let us know on this thread and we can get in touch with you directly.

Thanks for bearing with us while we try to get to the bottom of this!

Gateway issues on Edge now :-(

I have done that multiple times on my iPad, running safari and on iOS 15.1, it works for an hour if I’m lucky and then it starts refreshing constantly which makes the site unusable.

I have done the lexisnexis thing. Now I can't log in on my phone

@SammyScrounge @MrsPnut I just sent you both a PM so we can dig in to the issues you're having

I'm on Mac desktop and my little active discussions box has gone, and I keep getting a pop up for allowing Mumsnet to use 1.2kb of storage? Everytime I click on something I get this pop up.

@ElvisPresleyHadABaby the trending discussions box has been removed temporarily while we fix something but we will put it back up asap.

The pop up is due to a safari setting and it's a widespread issue when using a safari browser. I did some research and found this explanation/advice:

It is related to local database storage, the default limit is 5 MB. However many sites request more space than this (eg. 10 MB). A solution is to increase this default limit. In Safari 5 there is a setting for it called 'database storage allowed before asking' under Preferences > Security.

If you are not using safari 5 then let me know which version you have and I can have a look for how to change the setting.

If I ‘clear’ won’t that do everything? I don’t want to bugger things up on other apps/websites

I've given up using MN on my andriod phone, it just won't respond and I don't want to have to faff about to use a website. This doesn't happen with any other sites I use

Still not working. Chrome. On phone.

Bloody hell, had to go through the removing MN data and declining all cookies again rigmarole.

On both my iPad and my phone!

Mine’s ok now and I didn’t press anything