Page 12 | Cookie message all the time?

AcornAutumn · 2021-01-05T23:26:09+00:00

Getting this on ipad safari Click away, come back, there it is. There's granular consent and granules of granular 😂

Fluffycloudland77 · 18/01/2021 11:36

Careful now. Let’s not be rash.

OhCaptain · 18/01/2021 11:59

@Fluffycloudland77

Careful now. Let’s not be rash.

we’re at defcon 1 here!

Fluffycloudland77 · 18/01/2021 13:15

Dh still remembers the day mumsnet was down to change servers.

He remembers it with horror.

MrMeSeeks · 18/01/2021 13:37

Still happening.
Iphone

BalladOfBarryAndFreda · 18/01/2021 13:51

Yup. Still happening. Safari, iPhone and iPad, latest versions of software updates.

CaveMum · 18/01/2021 16:06

Still happening here as well - iPad, Safari.

MNHQ

DawnMumsnet · 18/01/2021 18:02

@OhCaptain

Worse for me today.

At this rate I’ll have to do my job...

Steady on, Captain.

To you and everyone who's posted on this thread, thanks again for your patience. We know how frustrating this is (and we're sorry!) We will of course update you as soon as we've got some news.

OhCaptain · 18/01/2021 18:36

@DawnMumsnet don’t worry, I managed to hold out a bit longer!

Katy75 · 18/01/2021 19:18

still getting it here too, ipad and two iphones.

just had the same pop up on Times website and they have a clear ‘reject all’ button, which was so helpful.

Squiffany · 18/01/2021 20:17

C’mon, this is beyond a joke now!

MNHQ

MattTech · 19/01/2021 08:26

Hi all...

Apologies for the lack of an update yesterday. We were still waiting on a response from Google as they are still investigating this issue.

Firstly, let me apologise that this issue is still happening. We know how frustrating this is and wish there was something we could actively do to help mitigate the issue; unfortunately we're in Google's hands at the moment. We did manage to replicate it on one of our devices yesterday and we've sent even more information over to the Google engineers.

Their response yesterday evening was that they are still actively looking at the problem and that they will update us as soon as possible.

@Katy75 The Times are using a different cookie consent implementation not hosted by Google, so their options will be different than ours. We don't have control over the buttons displayed in ours as they're set by Google.

We took another detailed look at this again yesterday with our Technical Lead and CTO stepping through every line of code at our end, and we're confident that this can only be resolved by the Google engineering team as it appears to be a problem at their end.

Once again, we're truly sorry that this is still continuing to happen. It shouldn't be. We expected that Google would have resolved the issue by now, but unfortunately that hasn't happened.

I'll give more updates as and when we get them.

Thank you for bearing with us again. I know that your patience is wearing. We're doing everything we can to get this resolved as quickly as possible.

Thanks

Matt

SunshineCake · 19/01/2021 08:28

It happened again when I first clicked on this morning. iPad. Chrome.

MrMeSeeks · 19/01/2021 09:29

Twice yesterday, in 30 seconds, and 3 times so far this morning
Ive agreed it to see if it changed and its still asked me again

Blondeshavemorefun · 19/01/2021 09:41

Every time still :(

NoWordForFluffy · 19/01/2021 11:05

It's bad today. And sometimes freezes the page still.

antidisestablishmentarianism · 19/01/2021 13:53

Bad today, worse even.

Not sure I can be bothered any more

Whatpaint · 19/01/2021 15:23

@antidisestablishmentarianism

Bad today, worse even.

Not sure I can be bothered any more

Happened twice in the last ten mins on iPad safari. Grrrrr

Katy75 · 19/01/2021 19:26

have just done it (again!), clicked on a new thread and had to do it again, on the very next thread. the point I was making about the Times ‘reject all’ button is that you should have one too!

Bluemooninmyeyes1 · 19/01/2021 22:22

I’ve just had to agree to the cookie statement 5 times in the last half an hour, I was going to start a thread about it so I’m glad I’ve came across this one. Is this being looked into at all? I’m not visiting the site as often now as I’m sick of having to agree to it all the time.

Ginkypig · 19/01/2021 23:32

@MattTech

Hi all...

Apologies for the lack of an update yesterday. We were still waiting on a response from Google as they are still investigating this issue.

Firstly, let me apologise that this issue is still happening. We know how frustrating this is and wish there was something we could actively do to help mitigate the issue; unfortunately we're in Google's hands at the moment. We did manage to replicate it on one of our devices yesterday and we've sent even more information over to the Google engineers.

Their response yesterday evening was that they are still actively looking at the problem and that they will update us as soon as possible.

@Katy75 The Times are using a different cookie consent implementation not hosted by Google, so their options will be different than ours. We don't have control over the buttons displayed in ours as they're set by Google.

We took another detailed look at this again yesterday with our Technical Lead and CTO stepping through every line of code at our end, and we're confident that this can only be resolved by the Google engineering team as it appears to be a problem at their end.

Once again, we're truly sorry that this is still continuing to happen. It shouldn't be. We expected that Google would have resolved the issue by now, but unfortunately that hasn't happened.

I'll give more updates as and when we get them.

Thank you for bearing with us again. I know that your patience is wearing. We're doing everything we can to get this resolved as quickly as possible.

Thanks

Matt

There has been similar various recurring issues with the cookie consent platform for months!

I have been on many threads about this and other cookie platform issues in the last few months and mnhq have never taken proper responsibility or actually fixed issues. They reply with vague platitudes and it’s not our fault answers until they finally just stop replying or updating at all.

Stop using the google platform, it doesn’t work properly (and hasn’t for months!) and is with the exception of a couple of others the least user friendly one out there!

Get one with a reject all button so that at least if the constant popups happen it only takes a single button to rectify it.

why are you insisting on using a platform that makes your users ability to protect their privacy as difficult as possible while at the same time doesn’t actually do for you as a company what you are paying them to do?

HotDiggidy2017 · 20/01/2021 09:19

Haven’t bothered coming on for a but, tried yesterday and the cookie issue was worse than ever. Totally would not mind if it had a reject all option

MNHQ

MattTech · 20/01/2021 10:13

Hi all...

We've had a message back from Google this morning to say that they have deployed a fix for the cookie popup showing all the time.

Could we please ask you to delete your existing cookies for the site and to try it again. We'd expect you to then see the popup once, but it not to continually appear after that. It may also help if you close any open tabs with Mumsnet open before clearing your cookies.

This should resolve the issue for everyone, but please carry on sharing any reports with us if that's not the case so that we can investigate further.

Once again, thank you for bearing with us whilst we've been waiting for this to be resolved. We know how frustrating this issue is and we really appreciate you sticking with us whilst we've been investigating and waiting for a fix.

Thanks again

Matt

OhCaptain · 20/01/2021 10:47

I think it’s fixed!!! 🎉🎉🎉🎉

Thank you @MattTech

Jaichangecentfoisdenom · 20/01/2021 12:05

Thank you, @MattTech, seems to be fixed here now. Clearing the cookies did the thing.

silverstarfish · 20/01/2021 12:43

Touch wood it’s fixed here too. Thank you!