AAAAGGGGHHHHH!
We were rung by Virgin Media way back in the Spring asking if we wanted to upgrade our installation. I said we would want to at some point once we had finished our building work as the space we wanted to put new TV and Virgin box in didn't yet exist.
But we discussed the options.
Then once we had the shell ready, I spoke to them again and bloke suggested a V6 box and repeatedly said that it worked off WiFi, no cabling needed.
So I got electricians to put plugs for TV and boxes at the relevant height plus a conduit to hide the cables up to the TV, cos I thought that's all we needed.
Virgin arrive today with 2 new boxes, one for old living room which is cabled and one for the extension...
WHICH ALSO REQUIRES HARD WIRING, and NO the box in the extension can't work purely on Wifi....
So now we have a bloody cable stapled to my newly painted skirting board.
Engineer was equally pissed off as he repeatedly goes to installations where the customer has been told by Virgin salespeople that they don't need a cable when they do
Arse.