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Holz Toys - 50% off everything

78 replies

stealthsquiggle · 26/02/2010 18:54

http://www.holz-toys.co.uk/ Holz Toys sell beautiful toys at (IMHO) ludicrously high prices. However, while stocks last - code HTRLW gives you 50% off everything - and now that I have placed my huge modest order I am happy to share that gem.

Enjoy!

OP posts:
holztoys · 19/03/2010 08:57

@stealthsquiggle Sorry for the delay in reply - it was extremely busy here at Holz yesterday. Please see my response to your email with regards to your situation.

mummyeme · 23/03/2010 19:52

Hi.
STILL having dreadful problems with this company. Having waited 10 days to hear my items weren't in stock despite repeated emails and phone calls! All blamed on technical problems which unfortunately had no impact on the payment engine ( what a suprise). 10 days later I eventually got a message to say that only one item in stock which they posted and a promised refund straight away. 13 days after the message and still no refund!! Called holz "customer services" ( and I use that term loosely) and I'm told that in spite ofbeing told there's a max 10 working day wait for refunds I'm not guarateed that I'll get the money refunded tomorrow On the 10th working day. The lady I spoke to said she'd have to email head office and then let me know when I'd get a refund but only when head office respond to her. Naturally I asked that I contact head office myself but she wouldn't disclose any contact details for them!
I'd be most grateful of any legal advice, trading standards have confirmed that holz are behaving illegally and are now involved. Please don't risk having no goods or refund when they aren't availible!

holztoys · 24/03/2010 12:06

Hi mummyeme,

Sorry to hear you are having difficulties with your order.

As you are aware we did have technical difficulties a week or so ago. As a result of these problems and the increased number of orders resulting from our 50% off sale some processes have been delayed.

If you contact [email protected] and reference your order number I will check the status of your refund and answer any further questions you may have.

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