Find out what Mumsnet testers thought of Healthily

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This is the feedback thread for the Mumsnet users who tested Healthily and its Smart Symptom Checker.

Testers, you can now share your feedback! Please do so by responding to the questions below on this thread, as well as filling in the survey that we have emailed to you.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

3. Were you able to navigate the website easily and find the information you wanted quickly?

4. Was the health content relevant to you and your needs?

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

All testers who leave the required feedback will receive a £5 Amazon voucher and an annual subscription to the Healthily app!

Here’s what Healthily has to say:

“Healthily is a health information website, an award-winning app and a sophisticated Smart Symptom Checker – one of the most accurate and advanced in the world. Healthily provides medically safe information that helps anyone, anywhere, decide on the best next steps and how to manage their health and wellbeing safely at home.”

Thanks!

MNHQ

Insight Terms and Conditions apply

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? Yes, very easy. Although it seemed long, I liked that it was obviously thorough.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand? Yes, very much so

3. Were you able to navigate the website easily and find the information you wanted quickly? Yes definitely

4. Was the health content relevant to you and your needs? Yes it was

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   It did. I liked that it gave a link to contact a gp.

1. Yes, I used it on a problem I’d had for a while that was causing me a bit of bother but not enough to warrant a doctor’s appointment. It recommended something that I will buy in the chemist and try at home.

2. easy to understand. I enjoyed the 10-point articles as they were easier to read rather than one big chunk of text. I especially enjoyed the one regarding sleep as this is what I have been trying to improve for myself recently. I also enjoyed the articles about perimenopause as this is something I think I’m starting soon.

3. yes, was very easy to use and clearly laid out

4. Yes, very relevant to me at my time of life. Obviously, there were some bits which weren’t relevant such bits about TTC and post -partum, but they would have been relevant to me in the recent past.

5. yes, it did, but I think it made one issue out to be more problematic than it is, but will try out a remedy available at the chemist first which was also recommended.

Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
Yes, simple to use. I liked the detail and I put in a pre existing condition with slightly off standard symptoms and got a matching response

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The information on the website is different to the standard articles on the web . I found the articles on HRT and menopause some of the best I have read really helpful and informative.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Website was easy to navigate . I found it intuitive to use and easily found information relevant to me .

4. Was the health content relevant to you and your needs?
   Yes, I learnt a lot . I am reading loads about the menopause at the moment but still found fresh interesting articles that I ended up forwarding to friends .

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes, I have used similar tools on the NHS site before but this was much easier to use and more specific and less generic advice .

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes I thought it was great. Very easy to use and really easy to work out what to do next.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The information available was very good. I would like to go back again and read about some of the topics in more detail.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes, I think it made sense how everything was laid out and the way things were organised.

4. Was the health content relevant to you and your needs?
   Yes, there was lots of useful information that felt relevant to me.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes, I had recently been diagnosed with a minor condition, so put all the symptoms into the symptom checker and it came up with exactly the same diagnosis as my doctor.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes it was very easy to use, I put in my main symptoms and then was asked clear questions if I had other symptoms that I did not list to give an overall picture of what my issue was. My favourite feature was the ease of use to find the possible causes of my symptoms.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   I found the articles informative and helpful on the topics I read. They were easy to understand as they did not contain lots of medical jargon unlike other articles that can be found on the internet

3. Were you able to navigate the website easily and find the information you wanted quickly?
   The website is well laid out and easy to navigate. Headers for articles were clear and the font used was easy to read

4. Was the health content relevant to you and your needs?
   Yes there was various topics that was relevant to my needs and has helped me implement changes

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes the smart symptom checker was helpful as I checked my symptoms and it came back with a couple of possibilities and suggested a trip to my GP which I have since done and I am awaiting testing

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Testers, you can now share your feedback! Please do so by responding to the questions below on this thread, as well as filling in the survey that we have emailed to you.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

There were simple questions to ascertain what the issue was. Really good, when your not sure.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Information was useful and layout was simple to follow

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, Information and articles were signposted clearly.

4. Was the health content relevant to you and your needs?

Yes, l was able to find Information related to some of my health issues.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

I found it addressed my health concerns and l was able to feel more secure.

All testers who leave the required feedback will receive a £5 Amazon voucher and an annual subscription to the Healthily app!

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes, very easy - favourite feature was how results were shared, with options and advice in next steps.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The information on the website is clear, easy to understand and helpful.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes, links were easy to find and use

4. Was the health content relevant to you and your needs?
   Yes, it was both relevant and helpful.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes, it helped filter down the symptoms with suggested reasons which helped plan action

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes very easy to use

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The articles were interesting tho I thought some of the information provided differed in information levels between articles. However over all very good

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Website was easy to use. And easy to find information could have done with being a bit more intuitive and colourful

4. Was the health content relevant to you and your needs?
   Yes found some interesting information and learnt some new ideas which is always good

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?^ This was not something that was applicable to me

I enjoyed using the app, but it would be nice if you could have personalised it a little more to make it more pleasing to the eye and more "me"^

Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
Yes it was easy too use , I liked that it Alex for more detail about particular symptoms , good to have an overview before seeing doctor
2) What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
Yes it was useful and well laid out with clear headings so you could find what you wanted
3) Were you able to navigate the website easily and find the information you wanted quickly?
Yes was very intuitive - had no problems
4) Was the health content relevant to you and your needs? Yes , I would have liked to be able to find more menopause content and perhaps some example meal plans eg high protein etc as couldn’t find these

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? Yes it helped me think about what to speak to docs about

1) Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? I did find it very easy to use and that was my favourite thing about it. I didn't however find it personally helpful and would never be able to have complete confidence in something like this as it's just not a replacement for a healthcare professional.

2) What did you think of the articles on the Healthily website? Was the information useful and easy to understand? Really enjoyed some of the articles. The hints on sleeping better were really relevant to me and I found the articles to be well written and engaging. That said they didn't feel like they were anything that new, it all seemed like things I'd read before and was not very medical in tone - I think the articles on this app would need to be more medical like and less entertainment like.

3) Were you able to navigate the website easily and find the information you wanted quickly?Yes. Although for me it seemed like a lot. Maybe because I was looking at the website on a phone rather than laptop. It seemed like it might benefit from being made plainer somehow, sto make it easier to read on a phone.

4) Was the health content relevant to you and your needs? It was, as a woman in her 40s I found the content very relevant and read (or glanced through) a number of articles - including ones about alcohol (I did dry Jan so it seemed relevant), and a lot about sleeping which I'm not great at!

5) Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
It really just told me to speak to a doctor for my symptoms so wasn't very helpful. I imagine it would be helpful with minor ailments though, and probably quite reassuring.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Very easy to use and got to the answer I was expecting. It did have a lot of options which I quite liked.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Easy to read and understand. Some of the content is basic commensense and did wonder if they were pushing sponser products rather than the best available

3. Were you able to navigate the website easily and find the information you wanted quickly?
   I had no problems navigating the website

4. Was the health content relevant to you and your needs?
   Yes for a couple of issues

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes i did, I would porbably use this again

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Not particularly - the questions were endless and repetitive, and ended up with telling me to contact my doctor anyway.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

I found the articles helpful and informative and easy to understand.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, all fine

4. Was the health content relevant to you and your needs?

Yes, some of it was relevant and useful.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Not really, I suffer with several conditions and it mentioned these, but still directed me to my doctor. The whole process felt very laborious.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes. Too many questins some not relevant

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Interesting. Yes I could understand.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes

4. Was the health content relevant to you and your needs?
   Yes

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Not really.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? It was easy to use, very clearly laid out and snappy questions. But diagnosed my arthritic fingers as carpal tunnel syndrome.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

It was easy to understand but so generalised and pretty basic. Very average women's magazine level.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, the navigation is good and it's all very clearly laid out

4. Was the health content relevant to you and your needs?

No, I found it too long, basic and generalised. I can't believe anyone actively seeking information wouldn't already be well aware that walking is good for them. And sometimes contradictory - eg "10,000 steps is a made up target" in one paragraph but then "how to do 10,000 steps a day" in another one

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   I tried it with the arthritis in my fingers, which it assessed as carpal tunnel syndrome. I then tried it with "frequent urinary tract infections". It failed to recognise Urinary Tract Infections as a term (or UTIs), and ended up with interstical cystitis, which was not a bad guess, but I actually am post-menopause so vaginal atrophy would also have been a good guess. So I found it not very accurate.

I don't think it's for me.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes, but the NHS website is also available and works as well as this symptom checker.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   They were too wordy. All useful and accurate and easy to understand.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   yes

4. Was the health content relevant to you and your needs?
   Yes, lots on healthy eating and women's health.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes I found it easy to use and loved the quick response

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Yes, easy to understand and informative

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes

4. Was the health content relevant to you and your needs?
   Definitely

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes very informative

Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? Easy to use and straightforward

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand? Plenty of information, easy to read in a way that wasn't boring

3. Were you able to navigate the website easily and find the information you wanted quickly? Yes everything worked fine

4. Was the health content relevant to you and your needs? Yes

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? It told me I have either anxiety of heart failure, which is a huge leap and could cause unnecessary panic. It did advise me to contact my gp

1) Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes it was quite easy to use except if you are unsure there's no way back. This is difficult if some symptoms are ambiguous.

2) What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Some were brilliant such as the super foods one. I really learned a lot from that and it influenced my eating.

Some were really basic. The eating on a budget one was really disappointing.

3) Were you able to navigate the website easily and find the information you wanted quickly?

Hmmmm. It's hard to search for things and not that clear.

4) Was the health content relevant to you and your needs?

Yes I found the menopause angle quite helpful.

5) Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes it helped quite a lot and has led to discussions with my gp.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes I found it easy to use and I liked that there's a huge range of information, however I thought some of the questions in the symptom checker were irrelevant.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The information in the articles were easy to understand but it was very simple information that I could find anywhere.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes. I found that the website was very user friendly.

4)Was the health content relevant to you and your needs?
Yes I could find an article on anything I wanted to read about such as healthy eating.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? Yes however I thought the information was very simple and the symptom checker often said to call gp.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

It was easy to navigate but that is about all

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

I found nothing particularly new or that grabbed me. Easily understood, yes

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes

4. Was the health content relevant to you and your needs?

Some of it

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Absolutely not. It assumed I was a menstruating woman when in fact I am post menopause and was asking about an abdominal problem. It then urged me to immediately go to A and E. Very unimpressed

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Easy enough. But it wasn’t accurate. It struggled with nuanced symptoms and wasn’t able to differentiate. I just kept getting signposted to info.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Yes if a bit basic. I mainly looked at the healthy eating and well-being sections as others weren’t as relevant. Didn’t learn anything I couldn’t have got from elsewhere.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes easy to navigate

4. Was the health content relevant to you and your needs?
   Mostly yes.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   No not really just kept signposting me to lots of different articles. Didn’t really reach a conclusion so am none the wiser. I could have narrowed my symptoms down to the same possibilities really. And I tried some other symptoms and kept getting sent to call 999. It all seemed very hit and Miss and I wouldn’t trust it for advice. I’d be more confident using NHS, not perfect but at least I can see the logic of where you are signposted.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   yes and I was satisfied with the advice it gave me for the particular symptoms I entered

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The information was useful, some bullet pointed messages could have been useful. It was easy to understand, it may have veered towards the too simplistic in places.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes it was very clear, and I liked that it said it was medically verified.

4. Was the health content relevant to you and your needs?
   Yes it was

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?Yes it really did work for me for the specifics I was looking for.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? It was easy to use but not very accurate
2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand? The articles were OK but generic to what you could find on any site
3. Were you able to navigate the website easily and find the information you wanted quickly? I found the website difficult to navigate just kept getting asked to sign up when trying to view things on the site
4. Was the health content relevant to you and your needs? Yes there was plenty of articles to read
5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? No I found the symptom checker poor I put in a diagnosed condition I have with clear symptoms and the checker did not diagnose or offer the condition as a suggestion. I tried this a couple of different times with different symptoms and it didn't work. I have a different app that does the same job to a higher standard that is free.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes, I felt it was pretty accurate for me

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

They were very simplistic, but didn’t really grab my attention

3. Were you able to navigate the website easily and find the information you wanted quickly?

I found it difficult to load on iPhone12

4. Was the health content relevant to you and your needs?

Yes

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

I didn’t have any real concerns but can see where it would be useful

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   It was very easy to use - very smooth and fast, whereas the NHS website can be slow and clunky.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   It was easy to understand but didn't really teach me anything I didn't already know.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   The website was extremely was to use.

4. Was the health content relevant to you and your needs?
   Yes, but working in healthcare means I already have easy access to information and health advice.

5. Did the content and Smart Symptom Checker address any health concerns you had?

I used the symptom checker to check symptoms which for me had been recently resolved and the checker advised me correctly.