Find out what Mumsnet testers thought of Healthily

[GraceEMumsnet]

This is the feedback thread for the Mumsnet users who tested Healthily and its Smart Symptom Checker.

Testers, you can now share your feedback! Please do so by responding to the questions below on this thread, as well as filling in the survey that we have emailed to you.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

3. Were you able to navigate the website easily and find the information you wanted quickly?

4. Was the health content relevant to you and your needs?

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

All testers who leave the required feedback will receive a £5 Amazon voucher and an annual subscription to the Healthily app!

Here’s what Healthily has to say:

“Healthily is a health information website, an award-winning app and a sophisticated Smart Symptom Checker – one of the most accurate and advanced in the world. Healthily provides medically safe information that helps anyone, anywhere, decide on the best next steps and how to manage their health and wellbeing safely at home.”

Thanks!

MNHQ

Insight Terms and Conditions apply

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

It was really easy to use, clear and concise

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

I enjoyed these, they were easy to read and informative

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, very easy to use

4. Was the health content relevant to you and your needs?

Yes, a broad range was covered so I would imagine there is something for everyone

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes! I used it to check symptoms, took the advice and the gp confirmed the diagnosis

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

It's easy and intuitive to use by choosing from a selection of multiple choices, eventually ending with a suggested diagnosis or action. Unfortunately the symptoms I inputted didn't seem to have any clear underlying cause or remedy, and so it was not really helpful for me.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

The articles are well written and engaging. They are presented in a readable format, although at times content was clearly not of uk origin (eg a whole article about buying and using melatonin - there was a disclaimer at the end that this wasn't possible in 'some countries', but a bit unhelpful having articles like this which aren't related to the local context)

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, it's easy to navigate, well laid out.

4. Was the health content relevant to you and your needs?

At times it wasn't accurate (see above comment). I also didn't find anything new that wouldn't have come up with a Google search, eg I was looking for information about peri menopause, and the information was just the same as is contained in other information sites.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

No, unfortunately it didn't for me. I inputted three different symptoms which I've been wondering about for a while, and none of them came up with any further information or advice, which was a shame as this would have been really useful!

1. I found it very easy to use. It was intuitive and clear.
2. I found the articles interesting and just of the right size.
3. Yes, no issues whilst navigating on the website.
4. Yes, the content was relevant and spot on.
5. Yes, it addressed my concerns and I am very relieved I could use it. Thank you for the opportunity to test it.

1) Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes it's quite easy to use except you can't go back

2) What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

They are a bit basic. The nutrition ones are good

3) Were you able to navigate the website easily and find the information you wanted quickly?
No it's quite hard to find things

4) Was the health content relevant to you and your needs?
Yes. I had targeted menopause stuff which was helpful

5) Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? yes though info is elsewhere also

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   

I felt the symptom checker was really handy, especially I enjoyed the fact you could check a single symptom, or a variety and it directs you to evidence-based information and links to further information pages.

2) What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
The articles were really enjoyable, I particularly liked the ones in the nutrition section and the women’s health section. The information is clear and easy to read and printable if you wish to make further notes.

3) Were you able to navigate the website easily and find the information you wanted quickly?
The website is very easy to use with tabs to relevant sections and then tabs to the articles and further information, you can search for articles or use the tabs on the main screen for a quick look at the most recent articles.

4) Was the health content relevant to you and your needs?
The women’s health content was relevant and really informative. I enjoyed the articles about painful periods, irregular cycles and trying to conceive.

5) Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
I used the symptom checker to search up irregular and painful periods, the links were packed with relevant and sound information and were easy to follow. I would certainly use this again to symptom check for myself and the children.

1.) Did you find the Healthily Smart Symptom checker easy to use? If so, were your favourite features?
It was simple to use, clearly written questions.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   They were well written, but I didn't feel like there was really any new information I haven't previously read in other articles.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes the website was very user friendly.

4. Was the health content relevant to you and your needs?
   Yes, I think it would be relevant to many other women aswell, it was quite generic.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes, but a pharmacist could have done the same. I don't think you can replace speaking to a real person with an app.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

The first time I used it, it was easy to use and came up with some sensible answers. The second time it glitched and kept showing a blank screen with blank answers, so I couldn't complete it, which was frustrating

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The articles seemed pretty good, but not sure what it offered above what you could find on the NHS website

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, it was pretty straightforward

4. Was the health content relevant to you and your needs?

Not massively - I'm not trying to get pregnant, am broadly happy with my weight and I'm not menopausal, so there wasn't much I'm looking for at the moment

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

First time, yes, sort of. It was a bit woolly though. Nice to check a symptom without having to discuss it with someone though

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

It was easy to use - best part of the app/site - good level of questioning and accurate answers.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

The articles were easy to understand but quite simple advice- nothing that in-depth for medical site and certainly nothing that hooked me in to read more articles.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes easily -

4. Was the health content relevant to you and your needs?

Yes, relevant.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes, I used it a few times and each time it gave a useful next step or suggestion.

1. Yes I found it easy to use. I used it to check recent niggles I've has and it was accurate. It gave clear and useful advice

2. I liked the articles on eating well and increasing fruit and veg etc. The articles gave simple and useful tips.

3. I found lots of useful information and found it easy to use on my phone. I fell down a rabbit hole and one article led me to another relevant one which led to another etc! Very well laid out.

4. Yes it was relevant. Luckily I don't have ant major concerns at the moment, but will come back to it if the need arises....

5. Did you feel confident about what to do next? Yes I liked the symptom checker. It was clear and understandable and the questions led well into one another.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   It was quite intuitive and easy to use. I liked the fact that I was presented with a lot of questions that tells me the process is not superficial.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The articles are very interesting and informative, also quite easy to understand.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes, it was quite easy to navigate and find required information.

4. Was the health content relevant to you and your needs?
   Yes the content in general is relevant to most of us at some point in time.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next
   No. The symptoms checker did tell me a few times that my problem needs urgent attention and that I need to contact the Dr in next 48 hours. For a few, it gave me "routine" which is fine. And for a lot of it, just said that it couldn't find any answer after asking a few questions. Overall I'm not very impressed with the idea as the result doesn't tell me anything. It is trying to mimic a dr or a nurse but definitely is not intelligent enough. It can do more harm to someone than being useful. I'd rather prefer to Google as I'll atleast get a lot of answers to dive deep and find out which one is more appropriate for me. Also, the subscription fee is too much given that the app is completely replaceable by information portal/websites/Google.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

It was intuitive, seemed quite thorough in the questions it asked. I liked that it was easy to complete.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

They were easy to understand. Probably too basic I think.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, definitely.

4. Was the health content relevant to you and your needs?

Yes, it covered most things I was interested in.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes. I found it reassuring.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

I have provided more detailed information in the feedback survey and would prefer not to answer questions regarding the symptom checker

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Yes they seemed informative and easy to understand

3. Were you able to navigate the website easily and find the information you wanted quickly?

Fairly quickly, I wasn't looking for anything in particular just having a general browse

4. Was the health content relevant to you and your needs?

I would say so

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

See above re symptom checker

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

I found it easy to use and that it went into detail.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

The information was useful and easy to understand but sometimes possibly a little simplistic.

3. Were you able to navigate the website easily and find the information you wanted quickly?

I was able to

4. Was the health content relevant to you and your needs?

It was

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

I felt confident in what to do next although I think I would have been able to get this information elsewhere as well.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes, I really liked it. I tried a few symptoms of me and my family and only had 1 where it said it couldn't help. I liked the report and thought it was thorough.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Very interesting and informative. It would be good to see more topics covered.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, easy to navigate

4. Was the health content relevant to you and your needs?

Yes I found it relevant to me and my needs.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

I certainly thought it was more tailored to me than when I 'google' symptoms and a good way to check. For most things it referred me to my GP so I suppose it didn't give me a lot more specific tailored information than I'd get by visiting a health professional.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes very easy simple questions. I liked that it was simple yet still seemed thorough with the amount of questions.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Yes easy to understand and digest, wasn't too lengthy and overwhelming.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes

4. Was the health content relevant to you and your needs?
   Fairly generic but then that's what I would expect.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes the articles gave me tips on where I can improve, the symptom checker have me advice on what to do next in relation to my symptoms

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes, very easy to use from a technology perspective although I did get stuck in a loop and had to answer the same question more than once. But I'm not sure it's a replacement for actually being able to talk to someone and describe your symptoms - when everything is a yes/no answer in the symptom checker, it can be difficult to really explain the issue.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

There was a lot of content, but I felt it was quite similar to the kind of articles you get in lifestyle magazines. That said, there were some useful articles, but I would probably have been able to get the same information via Google.

3. Were you able to navigate the website easily and find the information you wanted quickly?

If I were going on to the website with a particular health concern, then I think it would be easy to find what I wanted. But as I was just browsing it out of interest, it felt like there was a lot of information and it could be a bit overwhelming.

4. Was the health content relevant to you and your needs?

Yes, I think there would be something for everyone.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

I tried a couple of different examples and it did give me the outcome I was expecting (among other suggestions), but I don't think I'd have felt very confident about it if I were going on it for a new condition, particularly when it gives you more than one possible cause.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   Yes, really easy to use. I liked that it came up with possible options for you to choose that could be associated to the symptom you were checking, or you could say ‘no, none of these’.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Yes I found them easy to understand and informative. However I did find them quite long and thought they could perhaps do with some photos included.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes I found this easy to do and thought things weee categorised correctly etc.

4. Was the health content relevant to you and your needs?
   Yes it was. I found it covered a broad range of topics.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes I searched for a couple of specific health concerns and already had an idea of what I should do about them, which the Symptom Checker confirmed.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yea easy to use and look around.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Easy to understand for the every day user.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes the website was easy to navigate and use. Anybody should be able to use it.

4. Was the health content relevant to you and your needs?

Yes the areas I looked at were useful and were what I was looking for.
5) Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes it was useful to use and information was relevant

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

Yes- it was really easy to navigate and clear to use.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

They were very easy to understand but a bit simple

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes. The page was really easy to navigate.

4. Was the health content relevant to you and your needs?

Yes it was

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes I did. I felt I knew exactly what to do.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features? Yes, very comprehensive but easy to use.
2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand? The articles were well written and easy to understand.
3. Were you able to navigate the website easily and find the information you wanted quickly? Yes, no issues.
4. Was the health content relevant to you and your needs? Yes, there was loads of good information to browse through.
5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next? Yes, it gave a correct diagnosis which was recently confirmed by my GP. I was happy that I was asked so many questions before a suggestion was offered.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

I found it very easy to use. The chatbot is excellent.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

Very well written and easy to understand. I made a point of looking up articles on a condition that I've been diagnosed with, which I've researched in detail. The Healthily articles were amongst the best ones I've seen.

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, very easily.

4. Was the health content relevant to you and your needs?

Yes.

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

Yes definitely. Also gave me a few suggestions to discuss with my doctor.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?

I thought the symptom checker was easy to use, however there was some repeated questions and some that didn't seem to be associated with what my symptoms was. I based mine off a recent UTI I had.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?

These articles was very easy for me to understand and well written, I find them short but sweet, I don't tend to read many articles like this as I find they can be a bit too long to keep my attention

3. Were you able to navigate the website easily and find the information you wanted quickly?

Yes, very easy to navigate

4. Was the health content relevant to you and your needs?

Yes, I found some interesting articles

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?

The Symptom checker suggested the correct diagnosis and gave clear advice of what I should do

1)Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
I found it easy to use. The questions helped focus down onto what the issue was, something that would have taken me a lot longer to do online myself.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   Really easy to understand and pretty useful. I actually wrote down a couple of tips.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes

4. Was the health content relevant to you and your needs?
   Yes

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes it did. I put in a condition I've had in the past and it identified it for me.

1. Did you find the Healthily Smart Symptom checker easy to use? If so, what were your favourite features?
   I found it easy to use, my favourite feature was the ability to focus on issues important to me.

2. What did you think of the articles on the Healthily website? Was the information useful and easy to understand?
   The articles were clear and very informative. I liked the way the sections were divided up so I could pick up on the articles important to me.

3. Were you able to navigate the website easily and find the information you wanted quickly?
   Yes, I found it very easy to navigate whenever I looked at info related to my search

4. Was the health content relevant to you and your needs?
   I found it relevant to me, also there was a wide range of items and articles that I’d find it useful quite frequently

5. Did the content and Smart Symptom Checker address any health concerns you had? Did you feel confident about what to do next?
   Yes it gave me ideas I could look into myself and also discuss with my health professionals as needed.