Thank you for sharing the letter from the hospital - I hadn't seen it. I am glad that they released it.
My son was in a different hospital when he was two years old. They saved his life. It was looking very bad at one point. The staff were so very good, so caring, so professional, so determined to do all they could and so genuinely happy when he turned the corner - I couldn't imagine them being treated with anything other than respect.
I also remember a nurse making me a cup of tea and giving me a hug. I was in such a state of stress that I hadn't realised I'd had nothing to drink for hours and hours. She was doing her job - but also kind.
My experience isn't everyone's experience though - I realise that - but what was said in the letter rings true to me.