DS has now texted to say that he has sorted out the order in which he has to tackle the various technical issues - IT fixed first, then text to speech software trial, then liaising with library disabilities person. Then added: 'seeing life as a puzzle game where you have to sort out the sequence of tasks makes it more enjoyable'! I'm so glad he is putting his gaming experience to good use! Perhaps he'll crack life admin yet.
I do feel rather belated on this thread as most of your DCs are several weeks in and over these first huge hurdles of independent life, but it gives me hope that he'll manage it.