@simbobs I totally agree. I think the whole university experience, certainly admin-wise, has got way over complicated and does no favours to those who are not naturally very organised. Having a 'hard copy' student booklet point of reference is far simpler, although clearly not cost effective or very eco-friendly.
DS is still experiencing difficulties trying to make his accommodation payment via online banking (he keeps getting a system error message), after the initial issue with his security number was finally resolved only late last week. I told him to write a cheque and take it into the Accommodation Office as the more easily achievable alternative (to my mind!), until I was reminded that they don't issue cheque books as a matter of course these days, so he doesn't have one!