How should I take my complaint forward? A day ago I emailed my complaint to Ocado and they have not bothered to reply. Our last delivery started by the driver removing our bags of food from the back of the van. He then looked about, lent into the van and removed a bag of liquid which he threw down the side of our house. It landed in the middle of the pavment, he walked towards it and kicked it against the side of our house, where it slowly seeped urine down the pavement. This gentleman, has allegedly (I think that's what I need to add here) used the back of the Ocado van for his own private toilet, used an Ocado bag as a urinal (not what I thought we were returning the bags for)and nothing as soap water and a sink. Then handed over the shopping for my family. I have very good CCTV of all this, should I put it on You Tube and forward the link to Ocado and see if they reply, then?