Yellow I have involved the PCT, the immunisation co-ordinator was supposed to speak to the practice manager, but yesterday she obviously hadn't and she's now off until Tuesday.
Anyway the complaints manager has emailed me to say she will ring me later to discuss everything with me and to try and get it sorted (due to above person being off). I've also managed to dig out the Director of Public Health's name and email address for the PCT which is the next avenue I think if this doesn't work.
To be honest, today I'm just knackered after not a minutes sleep, plus all 3 of the ankle biters are off today due to staff training and I don't want to be a twat round them which I will be if I phone the surgery today and start kicking off with them yet again. I'm going to charge my rockets over the weekend and let them blast on Monday. Don't worry, I'm not letting them get away with it and I've told the complaints manager that I am fighting not just for me, but for all the pregnant ladies who are eligible in my surgery 