I haven’t read all the comments as this is a sore subject for me. I appreciate everyone has had a different experience of this company. My DF signed up as he hated to spend money, hated the idea of his money being spent on feeding people he never saw/liked after his death and plus he got a voucher, he loved a freebie. My personal experience was that they are honest, too honest perhaps. They don’t dress the body, they tell you exactly what state the body is in when they receive it. It took over a month from his death for them to cremate him. They consistently got his name wrong, he used a different name, think Tom rather than Thomas which I made clear at the start. They sent his ashes to my mother rather than me, which was not requested. I complained, as funnily enough she got a bit upset at a random car pulling up and a box containing his ashes turning up when she was about to go out. And the ‘urn’ At the time, no photo was on their website and it was basically like a big plastic cereal container with a paper sleeve . His had red poppies on it which, perhaps I am being silly, but I associate these solely with Remembrance Day and the military, he wasn’t military and his death/cremation wasn’t in November. I did complain, they did a cut and paste letter and gave my mum £150 in vouchers. The sad thing was, after he died and I was on hold to the hospital to arrange for my mum to see him, the booklet from the hospital had loads of adverts for local undertakers offering the same direct cremation at the same price. At least then, we could have gone to the undertakers and not had to lie to my mother letting her think he was dressed rather than as the resuscitation team had left him.
It is probably great if you are single or if you have a wake or something arranged. My DF wanted nothing and my mother didn’t want to go against him, we had no closure and my dead pets were treated far better. Funnily enough my sibling and I have said we won’t use them for my mother, my DF wouldn’t have approved as he paid for the both of them.
Speaking to other people who have dealt with Pure Cremation, I have heard some awful stories, the wurst was when the dead relative was collected from their home and popped into an estate car. I have no reason to not believe this person’s experience.
All I can say, is they are very honest in telling you what the whole process is, but dignified, not in my view.