Last night I ordered an Indian takeaway as a treat. When it arrived it was mostly ok, although the rice was cold and the sauce in one particular dish tasted slightly sour as if it was off. I didn’t eat that part of the meal.
I tried calling the restaurant three times but they only have a mobile number, no landline and it kept saying busy with beeps- I guess people ordering.
Anyways later on, I got a request/notification on the app to review my food, I gave it 3 stars and the app prompted me to select a few reasons why. I selected rice was cold. I didn’t type anything just clicked it and that was that.
This morning very loud knock on the door, go to the door and a very abrupt man says “is that Starlightrobbery?” And I said yes. And he preceded to tell me that he was the manager of the restaurant and that I’d tried to scam him for a refund. That there was no way that the rice was cold as it’s last bagged and I’m a fraud. That I basically were trying to just get a refund and he was sick of people pulling this sort of scam. I told him I was under no illusion I was even getting a refund and that indeed the rice was cold.
He asked why I didn’t call the restaurant and I said I tried. He then said I should’ve drove down there and I said I couldn’t, because I had small children in bed. He then proceeded again to call me a fraud before saying he was off to two other houses who had request refunds through “Deliveroo”! I didn’t even order from Deliveroo!
I stewed it over and friends I’ve told think it’s quite amusing but I actually think he’s being slightly unreasonable to come to my house and kick off like that. I now feel like leaving a proper review saying this is what he does- but then he might come back. Ugh!