To be sick of fucking Hermes

[TwentinQuarantino]

Why do companies still use this shower of shite courier service. Why can't online shops make it clear who they use so I can totally avoid any that use Hermes. Not once has my order with them been a straightforward delivery or a pleasant experience. In the past Hermes has:

• pretended to deliver when in reality the driver couldn't find my address at the time (newbuild) and lied saying I wasn't in
• told me on tracker they'd left parcel with a 'neighbour' but it was a woman about 8 houses down the road. No note left either. I had to literally knock on every house on my street
• left parcel halfway through the letterbox and half hanging out. I don't have a front garden so I'm shocked it didn't get pinched. It was a big parcel.

So many other times of being told a specific 2 hour slot for delivery and it not arriving or arriving late or them saying I missed delivery (despite me hovering by the front door the entire day). My parcel scheduled for Wednesday didn't arrive. Then I was told it would arrive Thursday between 7 and 9pm. It's now midnight and tracker shows it's "still out for delivery'. I'm back at work tomorrow and no doubt I will miss it. I tried contacting them but all you get is some shite automated messaging service. So fed up!

Well I've never had a problem with them. Maybe it's just your area?

Last week apparently we weren't in!
Only we were and Ring recorded the delivery guy trotting up to the door, without the parcel, photographing our front door and fucking off.
The next day they "couldn't find our address" - their so's showed they were still at the spot.
On the third attempt we got the parcel!

YANBU.

Hermes are a cluster fuck.

Not my experience. I'm on first name terms with our Hermes delivery driver - he's fab.

Yodel on the other hand....

I'm still waiting for a parcel ordered from Lloyd's pharmacy on 18th Oct. Emailed Lloyds (as per Hermes instructions) 10 days later and got a reply from customer service that they were busy with urgent stuff!!! . Phoned and was advised that they would raise it with Hermes who were good and sort it out in 24 hrs and phone me the next day or email me if unable to get me on phone. Nothing happened. Waited a week and phoned again. Different person who saw that it had been raised but original person of sick unfortunately. But this person was brilliant and said I would get my medication by next day delivery at no extra charge which I did. Not sure why they sent such a small parcel by courier in the 1st place. It's obviously got misplaced being so small. It was a Canesten thrush tablet. I already had one but this was my back up if the 1st didn't work. Maybe it will arrive yet.

I think it's pot luck based on your area. My Hermes guy is fab.

@thecatsinthecradle

I think it's pot luck based on your area. My Hermes guy is fab.

I came to say this! I know ours by name and he's lovely. Never had any issues with sending anything through Hermes either. Always gets delivered.

Hermes in general aren't rubbish, it all depends on your local driver how good the service is.

Hermes in general are crap as their customer service is non existent! You literally have no option to speak to a human! So even if you have a minor issue it's often very hard to resolve and that's not a sign of a good company. I've lived in several area with different drivers and always had issues with them

UPS let me down today. Rude woman at the depot when I called them to chase them up. Outright liars.

I’ve never had a problem with Hermes in my area.

I work for a company where some suppliers use hermes and it really is hit and miss depending on your area/driver. Personally the one in my area is great and says things like "see you in a couple of weeks" because I constantly have parcels come in for my small business

Always had good service from Hermes, always on time, etc, I live off road, and down a track, and they always find my house.

We had a great Hermes courier. Now he's gone and we are experiencing the most rubbish service. All that people have said including lying about trying to deliver. Nobody did, I was in and nothing on my camera. Just this minute received a notification that a load of Christmas presents are going to be delivered by Hermes. I wonder if I'll ever see them!

Hermes are awful. I've had so many non deliveries and parcels floating round the country ...avoid them.

Why do companies still use this shower of shite courier service.

Because it’s ‘cheap’. The bovine consumer will tolerate a surprising amount to save a few pennies, shit service, zero customer support, shite pay and conditions for employees, etc. Case in point PPs chirping about how ‘great’ it is.

Never had any issues.

Our courier used to be great. He has now left and a new one has started. I came home yesterday from the school run to 5 parcels dumped in my porch for various neighbours. I am fuming. There wasn't even one for us. Cheeky fucker.

Local driver is a total sleaze. It has stopped me ordering anything else from John Lewis

Just had yesterday's parcel delivered. Well, there was a knock and DH answered to a parcel dumped on doorstep - no sign of Hermes driver. Luckily DH hadn't set off for work just yet.

Google Hermes reviews....so bad

Still waiting for one that was supposed to be delivered Tuesday, moved to 2 different times on Wednesday and now just says too big to be delivered (one pair of trousers - yeah right!) and they will rearrange a specialist delivery but hasn't said when this may be!!

I had one left on my car window.

Luckily, it was a small parcel, the car was in the drive and it wasn’t obvious it was there but still… it’s small enough to fit through the letter box!

I love love my Hermes courier. I leave 5 star reviews for her all the time. And I’m getting her a Christmas present. She’s a star.

Not sure any of them are 100% great. We had three boxes dumped on the doorstep by Amazon last week. Apparently they'd been 'handed to customer'. There was nothing on the feedback options to allow me to put 'dumped where they could be nicked'.