Why do companies still use this shower of shite courier service. Why can't online shops make it clear who they use so I can totally avoid any that use Hermes. Not once has my order with them been a straightforward delivery or a pleasant experience. In the past Hermes has:
- pretended to deliver when in reality the driver couldn't find my address at the time (newbuild) and lied saying I wasn't in
- told me on tracker they'd left parcel with a 'neighbour' but it was a woman about 8 houses down the road. No note left either. I had to literally knock on every house on my street
- left parcel halfway through the letterbox and half hanging out. I don't have a front garden so I'm shocked it didn't get pinched. It was a big parcel.
So many other times of being told a specific 2 hour slot for delivery and it not arriving or arriving late or them saying I missed delivery (despite me hovering by the front door the entire day). My parcel scheduled for Wednesday didn't arrive. Then I was told it would arrive Thursday between 7 and 9pm. It's now midnight and tracker shows it's "still out for delivery'. I'm back at work tomorrow and no doubt I will miss it. I tried contacting them but all you get is some shite automated messaging service. So fed up!