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AIBU?

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To be angry with bike shop for selling me a second hand bike as new?

432 replies

YellowBellyCat · 04/07/2021 07:23

I bought an expensive bike last week from a well known National bike shop chain. Bike was reduced from £2700 to £2200 as I was told it was last year’s model. It’s a seriously well specced bike.

Turned up for a club ride yesterday and people there recognised the bike, it’s had custom bar tape put on it which makes it distinctive. Someone who works at the bike shop was there and made a comment about how the bike had won a National Grand Prix. I didn’t click at first and thought he meant that make/model. But later on other people were saying oh that’s x’s old bike. I’ve now found public posts from x on the bike shops fb page dated from 2019 with photos of her with the bike saying how she’s entered numerous races with the bike.

I tried to register it with the manufacturer yesterday on their registration scheme and can’t register it as it’s already registered.

So they’ve basically sold me a 2yo second hand bike and pretended it’s new. Don’t get me wrong…it looks in good condition, they’ve obviously cleaned it well, possibly they’ve put a new chain/cassette on 🤷‍♀️ But I wouldn’t have paid that amount of money for a second hand bike. At the end of the 2019 season another National chain were selling them new for £1900!

I’m going back to the bike shop today to attempt some serious price negotiation but not sure how far I’m going to get. If they don’t budge on price I think I will have to insist on a refund as it’s just making me angry now. A similar spec bike in this year’s models is about 4k though as the bike model has been seriously redesigned and upgraded (disc brakes from rim brakes) and I can’t afford 4k. They’re also all out of stock.

A friend was with me when I bought it and she’s as shocked as me, says she also thought it was a new bike. It was lined up with this year’s bikes.

OP posts:
aliasundercover · 10/07/2021 11:01

I was talking to a friend yesterday and saying is disc brakes worth the extra money....she reckons no

If you have carbon wheels then disc brakes are worth it - you save an awful lot of wear and tear by using the disc to slow you down rather than the rims.

Ringsender2 · 16/07/2021 14:54

Hi @YellowBellyCat, did you get any further with this? I really hope that you end up with the bike but at the lower, 2nd hand cost and a massive apology from the shop and head office.

QueenBee52 · 16/07/2021 22:37

I hope you used it for your Holiday then took the full refund and returned it... they cannot complain it's been used.. you then say YES.. I AGREE Grin Flowers

igelkott2021 · 16/08/2021 17:03

Was wondering what you did in the end?

Rollercoaster1920 · 16/08/2021 17:13

G have good warranty, they replaced a bike O cracked. I'd not forgo the warranty for £200.

bellabasset · 16/08/2021 17:21

I've read your posts, don't know much about bikes butter g contact Trading Standards.

motherofcatsandbears · 16/08/2021 17:49

Contact Trading Standards first to register your case then let the shop know what you’ve done.

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