AIBU?
Is this a genuine error? Ocado- champagne
amaryl · 21/12/2019 11:06
I know it’s a first world problem.
I ordered 6 bottles of Veuve and they’ve delivered 3 bottles & 3 bottles of similar looking Prosecco. Not as a substitution, nothing mentioned, difference in price is about £25 a bottle
Am I being unreasonable?
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amaryl · 21/12/2019 11:19
I called as soon as it arrived
They have refunded, but it takes 10 days and said I can keep the Prosecco. Told me I could reorder the Veuve. 
I’m not usually that cynical but my first reaction was to think someone was trying to pull a fast one!
That’s why I was asking if you thought it was feasible for someone to mix up the two bottles.
aroundtheworldyet · 21/12/2019 11:21
If you look at your bill online it will probably show that they adjusted the charge down to the cost of the cheap one. Check that first.
You’ll be able to return them. They clearly ran out of verve!! And who ever was doing your shopping isn’t a champagne expert at Ocado!! Sack them immediately
bigbubbles · 21/12/2019 11:44
Ocado charge you for substitutions (not relevant here as it is cheaper) but worth checking in the future. So there is no enjoying any substitution with ocado.
For items on offer
The total cost, before discount, of the items on special offer that we delivered (including any substitutes).The total cost, before discount, of the items on special offer that you ordered.The saving that you would have received if we delivered everything you ordered. Then we divide (1) by (2) and multiply it by (3) to arrive at your pro-rata saving. Finally, we divide this total between the items on special offer that we delivered, based on their cost.
For other items
The price you pay will be the price of the new item you receive, including any offers.
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