There is more than one thing in play here.
Kim and Coleen have a history. Not everyone, maybe not the majority, of people who saw the LW programme know much about that. So they are coming to it cold.
They see Coleen not giving damn that someone is crying.
Coleen was in her own territory, her show, to make a guest cry and still snipe at her is awful, on her own show it’s unforgivable.
It doesn’t matter that there is history, the public haven’t seen it or have forgotten it or didn’t believe it in the first place.
Coleen has seen everything from her own perspective, not the viewers. That’s not a professional way to act when you are on tv!
You get these people who want to be “real” and “not fake” and “tell it like it is”. It NEVER works on a soundbite. It never works when someone has LW in in the background and suddenly sees the row without any context.
Coleen should know that in her job, she doesn’t. If she does, she didn’t care. Perhaps she was so arrogant she thought she’d get away with it, and in the comfort of her studio she did. Or perhaps she couldn’t help herself because she was still angry. That’s not good and has no place on tv and she’s paying the price now.