AIBU to be offended on behalf of my staff.
I run a business in Welsh speaking Wales. It serves the public who are mainly tourists. Every single worker in the business speaks Welsh and all daily happenings and running of the business is through Welsh.
We have been left a bad review with low score as “staff speaking welsh between themselves”.
The only situation I can see this arising is if a customer orders in English (or French to some staff) staff will chat with the customers needs in English. Then to relay the knowledge to someone to work on the order will say it in Welsh to the other worker; the language that comes most naturally to them. This isn’t the case of excluding the customer but to just get the process done.
Even if the staff were gossiping between another;
How would said reviewer know that they weren’t discussing work related issues? 