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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

1000 replies

mum2sons · 05/04/2007 09:36

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

OP posts:
hunkermunker · 07/04/2007 00:37

I'm always amazed by people who say they've taken stuff they didn't realise was on the buggy/under the trolley back to pay for it.

I just think "bonus"

fairyfly · 07/04/2007 00:38

Anyone that take my pump dispenser out of my house is going to have to deal with me

( i like it , it was from ikea, don't take it out of my bathroom, we've bonded)

custy · 07/04/2007 00:51

i very much wanted to take the tea pot from costa coffee today.

i didn't but it was terribly hard to be honest

AitchTwoOh · 07/04/2007 01:01

was there a sign saying 'don't take it'. if not then you should have done...

hunkermunker · 07/04/2007 01:05

Was it plastic, Custy?

AitchTwoOh · 07/04/2007 01:09

oh yes, that's right i forgot. you're not allowed to remove ceramic objets, just plastique.

WideWebWitch · 07/04/2007 08:05

lol at NadBag and 'enjoyment' well, quite!

Original poster
mum2sons · 07/04/2007 08:45

I think I would have taken them in front of the manager Aitch as I really did think they were ours! They were only plastic, not as posh as my own fave Space NK ones and TBH, it does feel rather gross that lots of others have been pumping away at the dispensers since 1996!

OP posts:
MintChocChippyMinton · 07/04/2007 08:58

Twas an April Fool surely, if letter was dated 1 April? Can someone think of a witty riposte mum2sons can send them?

Original poster
mum2sons · 07/04/2007 09:06

I don`t think it was an April fool judging from the e mail response a couple of NMetters got back. It is totally bizarre behaviour IMHO. On the way out we had a lovely chat with the manager guy and were asking him about how to go about getting vouchers for my parents wedding anniversary present, signed the guest book saying what a lovely time we had had and then 2 days later get the below letter.

It is totally embaressing to think that they thought that we were thieves. We had just spent £500 with them!

OP posts:
powder28 · 07/04/2007 09:10

Somebody kill this thread!

NadineBaggott · 07/04/2007 13:17

no

expatinscotland · 07/04/2007 16:09

the ONLY reasons I wouldn't have packed plastic pump dispensers in front of the hotel manager are: 1) most hotels and B&Bs don't use the kind of products I want to use, anyway 2) pump dispensers are hard to close properly and could make a terrible mess of your belongings if they leak.

These people have a lot to learn about good public relations and customer loyalty.

Dinosaur · 07/04/2007 17:07

aitch - I met Ken McCulloch via work a few years ago - he doesn't half know how to throw a party!

chocolateface · 07/04/2007 17:33

Bizarly, I now want to stay at this hotel.

powder28 · 07/04/2007 18:27

So do I CF! It looks really nice.

chocolateface · 07/04/2007 18:49

How much buisness do you think they'll get from mum2sons starting this thread?

WideWebWitch · 07/04/2007 19:04

I shouldn't think they'll have got any business as a result of this thread, quite the contrary. Most people want to stay somewhere that doesn't write you snotty letters after you've stayed.

monkeymonkeymoomoo · 07/04/2007 19:05

OMG is nthis thread still going!!?? This is the funny thread I have seen on Mumsnet I think for a while!

chocolateface · 07/04/2007 19:06

Actually, powder28 and I have already booked......

zippitippitoes · 07/04/2007 19:07

I said i thought it looked nice..this thread wouldn't put me off, but it would be too poncey for me unfortunately not a place that I would be comfortable in because dp would hate it

gingernutlover · 07/04/2007 19:38

my twopenny worth

was it wrong to take the dispensers - tbh I wouldnt have taken big bottles so, yeah not right really

but, it was wrong of them to write to you, if they feel that strongly about bits of plastic then surely they should have a label on them saying not to take them.

Personally find it hard to believe that m2s is the first person to ever have done it - but do wonder if they are g
etting fed up of. it. happeneing and de.cided to make an exaomple of this one time iyswim

totally unprofessional, their mistake to not make it clear and very wrong to write that letter.

zippitippitoes · 07/04/2007 19:40

but that's exactly it you can't make an example of a guest..it isn't school assembly!

powder28 · 07/04/2007 20:55

Ive booked and ive asked them to put signs everywhere so i know what i can and cant take, otherwise i might make off with the entire bathroom suite!

Well if there isnt a sign, what do they expect?

notapushy1 · 08/04/2007 18:12

Custy's last post reminded me of that joke :
Q:Why do anarchists drink herbal tea?
A: Because all proper tea is theft

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