To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

Not a litre bottle! More like 250mls.

Lol Fio

Yes Fio, it wasn't an issue at the backpackers' hostel I've just stayed in either .

I always bring my own toiletries because I am a product snob .

Particularly about hair products.

Is amusing me that this will turn up when anyone googles 'strattons'

this thread is the nearest i'm ever likely to get to a 250 a night hotel so i am making the most of it

OMG, my cousin's boss is having a field day with this!

'I'd fire any staff who did this to our guests!'

'I'm going to use this to demonstrate how not to treat our clients.'

Can I just check with OP

The bottles were plastic, weren't they?
How big?
Did you half-inch a gold-plated special tray and decorative collar with each?

The bottles were plastic, 200/250mls, no gold plated stuff in sight

The bottles are now on their way back to the hotel. I hope the postie doesnt get done for handling stolen goods

I forgot to say that I am SURE they watered down the soap anyway. Who said it was £17.50? Even Molton Brown is not that much and that is much nicer.

I think I'd make a point of staying at Strattons if I need to be in Norfolk and drain all six bottles into my own containers.

petty but rewarding

Actually, my folks really are going to Norfolk when they're across in July.

Won't be staying in Stratton's, though.

I've been to Swaffham. Didn't stay at Strattons though. Would've been better than the odd trapped-in-the-past hotel we did stay in, but more expensive, I think.

[gammon and pineapple for dinner]

their website is very nice I think

That's why we (small, not-nearly-so-expensive-hotel) provide single-use small bottles of shampoo & shower gel, and individual, wrapped soap bars. FGS - help yourself, we're only going to have to chuck them when you check out!

I think the local press would be really interested in a story like this... after all its kept us entertained most of the day....

I know someone mentioned it before, but are you sure this isnt someone playing an aprils fools day ?

Not sure I'd want to use body lotion thats been in the room for however long. Only takes one sick minded man on his own and bored to ruin a lovely body lotion /conditioner...

Or does that say more about my mind than anybody elses?

Still no reply to my e-mail.

I am off to change my deoderant.

ahh, poor Sherlock!

Perhaps they are preparing an individual one especially for you?!!

They'll probably charge you for it

I doubt if they'll reply..I wouldn't

Sorry M2s! I reckon scanning and fingerprinting is required on entry to this place, and scanning of cases on exit!

I'm gobsmacked at their snotty response on the other thread. It really, really won't do them any favours this, publicity wise. What is it something like "do something good and a customer tells 10 people, piss them off and they tell 100" or something, I'm paraphrasing.
What idiots. Oh well, I won't ever stay there or recommend it. I think someone should tell Mr&Mrs smith guides too, their readers ought to be aware of this stuff and I think Strattons is in the latest UK guide.

Thing is, how were they 100% sure that someone else hadn't taken them? That would have stopped me writing to ask for them back, if nothing else. Imagine accusing a guest of stealing if they hadn't!