to be incredibly annoyed with Butlins right now

[bearfrills]

I've come to Butlins with DH and the DC2 staying in gold accommodation with a premium meal plan.

We arrived today and got into our room at 3pm. By 3.15pm I had to contact maintenance and guest services about the state of the room.

• floors not hoovered and covered in various bits of stuff, including discarded loom bands which my 2yo immediately picked up and put in her mouth
• dead insects on the floor next to the windows in the living room
• I had to clean poo off the toilet seat and back of the toilet before DD could go for a wee
• old, used hair rollers in the cupboard
• rollie cigarette butts shoved in the lock of another cupboard
• security chain on the front door broken
• shower pipe/hose leaking, a stream not drops
• lino on the kitchen floor curling right up (4 yo has tripped on it at least four times)

We complained to reception who said they would get it sorted ASAP, today, before we got back this evening. Well we've gotten back this evening and it's not sorted. You'd think that given we had a specific list of complaints they'd have made sure they were all addressed? Nope. Came back to the room to dead insects still there, floor still make, lino still curling, cig butts still in situ and 2yo immediately found yet another frigging loom band. They've been in because the rollers are gone and the shower and door are mended.

I'm so angry I've been looking forward to this holiday, our first since I had DS2 and it's gotten off to such a sour note.

It's Butlins. I don't expect mints on the pillows and flowers in every room but AIBU to expect it to at least be clean and serviceable rather than grotty and dirty and grim like we found it today?

DONT go back OP! My god, it will be just as shit as before, and they will use it against you.

I saw a programme last night about Austria and Germany. My dad was born in Germany and I have an urge to hire a holiday flay over there and have an exploring holiday with the DC. I've also realised that I've never been to Wales, ever, and that also looks beautiful.

A flat, not a flay. There will be no flaying on any holidays.

yes do it, sounds wonderful although I have struggled finding attractive ammd in germany but could be place i looked, austria I have heard is sensational

What an awful way to be treated!

We've been going to butlins for years and have another 5 day holiday in a few weeks. We booked silver last time and were upgraded to gold on
booking in, for no reason! If we have ever had any complaint about anything its been sorted as quickly as possible. And the premium dining is well worth the extra money, its really good quality food!

OP, I don't know how I'd feel if I had your experience and I agree with other posters that you should get this next holiday you have booked fully refunded before you go, if only because of their meagre 'apology'

I know others have said they'll never go because of this but that's such a shame because it really is a fab holiday and the kids love it! I spent about 40 for the 5 days we were there, everything is included!

I'm looki at the thread as I have been researching a Butlins holiday.
I had doubts about going, but was prepared to consider it and look into it.
The website makes it all look lovely and shiny and fun.

This thread has totally put me off. I understand mistakes happen. Sounds like this accommodation was not on a list for cleaning etc. Bad, but rectifiable.

What is impossible to understand, is how Butlins can be aware of this thread (and the OP has emailed it to them) and think that the amount t of bad feeling generated here is only worth £104.

Regardless of the state of the accommodation, surely the goodwill of potential customers means Butlins should have been refundin the whole break, offering another for free and apologising profusely. They should be bending over backwards.

There is a mother thread open where Mumnsetters were invited to try Butlins and are now giving feedback. People looking at that thread will also look at this one. Anything positive Butlins achieves by giving freebies equal to approx £600 each, on that thread, will be lost by the negatives here.

I will return to this thread in a couple of weeks. By then I expect someone from Butlins to have been on it and given a satisfactory response to the OP. If they haven't I will be absolutely horrified, I am already to be honest.