I've come to Butlins with DH and the DC2 staying in gold accommodation with a premium meal plan.
We arrived today and got into our room at 3pm. By 3.15pm I had to contact maintenance and guest services about the state of the room.
- floors not hoovered and covered in various bits of stuff, including discarded loom bands which my 2yo immediately picked up and put in her mouth
- dead insects on the floor next to the windows in the living room
- I had to clean poo off the toilet seat and back of the toilet before DD could go for a wee
- old, used hair rollers in the cupboard
- rollie cigarette butts shoved in the lock of another cupboard
- security chain on the front door broken
- shower pipe/hose leaking, a stream not drops
- lino on the kitchen floor curling right up (4 yo has tripped on it at least four times)
We complained to reception who said they would get it sorted ASAP, today, before we got back this evening. Well we've gotten back this evening and it's not sorted. You'd think that given we had a specific list of complaints they'd have made sure they were all addressed? Nope. Came back to the room to dead insects still there, floor still make, lino still curling, cig butts still in situ and 2yo immediately found yet another frigging loom band. They've been in because the rollers are gone and the shower and door are mended.
I'm so angry 
I've been looking forward to this holiday, our first since I had DS2 and it's gotten off to such a sour note.
It's Butlins. I don't expect mints on the pillows and flowers in every room but AIBU to expect it to at least be clean and serviceable rather than grotty and dirty and grim like we found it today?