I want to like their stuff. We have a big flashy newish one in town and a quick glance around the shop always looks promising but when i get into the nitty gritty:
Their tops are all too short or square shaped
The v necks are always too high (busty - needs deeper v or looks like a man's or a school jumper)
There's never a full range of sizes on the rack. If you ask they check stock for you and then say order online or they'll order it in - but i'm here NOW. I saw it, i liked it enough to try the thing on and buy it or not. I don't like it enough to invest time in going home and ordering it or ordering it in and coming back 🙄
Kids uniform - same with the size range in store problem. I get that there's a rush on just before schools go back after holidays, but we do buy uniform at other times M&S !! It would be nice to go in and buy the right size tights in <gasp> the middle of term! I go to Next for DDs school stuff now.
One last thing since the team are reading - Banbury store - PLEASE GET YOUR CAFE TABLES CLEANED QUICKER. The number of times i have to clear and wipe down the table myself before i can sit at it .....