I love M&S and as someone who sometimes needs larger than a size 16 I appreciate their range of sizes. BUT there are a couple of things that I just don't get...
1 - low stock - at the start of winter I went to buy my daughter some school tights, a pretty normal M&S purchase, but my local branch didn't have a single pair of grey age 5-6 tights which I found bizarre as I'd imagine them to be a pretty standard high volume item in November. And it wasn't even just that I was unlucky with the size that I needed. They only had one pack of tiny tights and then some 11-12. It was just empty racks where tights should be. I noticed one of our nearby stores is to close. It used to be a great store but these days it's been so low on stock it's not worth bothering with. I don't get why they are purposefully running their physical stores into the ground. Sometimes I just want to buy something - having to place an online order just for kids tights is too much of a faff.
2 - Quality - I bought a multi pack of black knickers. Again a traditional M&S purchase you should be able to rely on. And the elastic waistband has detached from all of the pairs after about 3 months. I have knickers from M&S years older that are in better shape than my most recent purchases. Plus lots of the ladies dresses are see through which means if you bothered by such things, and I am at work, you need to wear a slip otherwise every seam and feature of your underwear (and cellulite) can be seen.
3 - Giving up on wired bras - I get that during the pandemic lots of people switched to non wired bralets. But back out in the real world, wearing fitted clothes... I need some wire and there are many less to chose from - although again this could be due to the lack of in store stock.
4 - Weird colourways - I've never met anyone who loves lime green as much as the M&S design team.
5 - Short boxy t-shirts - not everyone wants a t-shirt, increasingly in man made fibres, that sits above their waistband and makes their body look 20 inches wider.
6 - Back to knickers - why are the girls knickers cut so skimpily. My smaller than average 6 year old is now needing a size 8-9 to ensure they are covering what needs to be covered and comfy to run around in. I've started buying her undies from next instead.
I don't want M&S to go bust or to withdraw from the high street so on the basis that this is probably a bit of an ad thread I just thought I'd mention some areas that don't make sense to me.