Supermarket delivery substitutions

[AmandaHoldensLips]

I ordered spelt bread. I have received a big bag of rabbit and guinea pig feed. I do not have a rabbit or a guinea pig. I now don't have any bread either.

What bizarre substitutions have you had?

These are hilarious. I should start online shopping just for this 😊

Last shopping day before Christmas one year and cooking for a houseful, ordered a kilo of sprouts - got ONE sprout. It had the sticker price glued onto it. 5p they charged me

I'm not sure why Aldi appear unable to substitute the houmous I've ordered for another kind, in the click and collect order, I just get "there were no suitable substitutions". I regularly order a jalapeno one and a red pepper one, and would be fine with two red peppers if the jalapeno ran out, but apparently this is beyond the wit of man, or algorithim. The odd thing is, the stuff is packed in store and I have been in to find the items available on the shelves also! It's a good service really and there are very few and no daft substitutions, so this is a minor quibble, but still I do wonder what is going on there.

Ordered Red magazine.

Received Red tissue paper.

I got dog food as a sub for cat food once. The driver was at great lengths to say he hadn’t picked the order.

Ordered breadcrumbs - got mayonnaise 🤷‍♀️

I feel disappointed I’ve never had an odd substitution 😕

I ordered two boxes of Christmas crackers and got two packets of jacobs cream crackers.

@TheBairnsMaw

I ordered a bottle of Sauvignon Blanc once and it was substituted with milk.

Well, they were both white...

Got fishfingers as a substitute for carrots once.

I got cream crackers as a sub for prawn crackers once.

I’ve also had the ‘no suitable subs’ thing when the generic whole meal bread is ordered wasn’t in stock

Ordered frozen stir fry veg. Received a fresh turnip.

I love this thread - particularly the loose octopus.

@girlmama32

Ordered a 12 pack of toilet rolls, got a single banana, just one

This is the funniest one I have ever seen!

I ordered sundried tomatoes and got cocktail gherkins

I feel like I'm missing out. They usually just cancel the item rather than substitute at the Asda I order from.

I have also had no subs available for bread and milk which I struggled to believe

Ordered frozen peas and got a can of pease pudding 🙂

I'd love the chance to have weird subs ours just says not available they don't even make the effort to sub

Gutted I never get weird subs. I would love an octopus!

I’m a shopper and I would disgusted with these. The handsets occasionally gives stupid subs, but you are supposed to engage your brain and choose something suitable

I mean, I once read someone who ordered a dinner set, and received a play doh set instead

How does anyone see that on their handset and go, “yes, play doh will be a good sub”

I once had an eyeliner that someone wanted that wasn’t available. The handset told me to give them an avocado….I chose to give them another brand of eyeliner

We aren’t allowed to do no alternative subs unless there absolutely 100% not an alternative product and we need permission from the manager to do so.

As an online picker I am also wondering how some of these subs happened. Some I get, we mainly use location code to pick items, which is fine until nightshift re-organise the shelves and the locations don't get updated quick enough then we have to use the descriptions, which are very limited on our handsets. I can understand the cherries for cherry tomatoes as the handset probably missed out the word tomatoes and likely just said cherry 250g, the red magazine and tissue paper may well have been a similar issue.
Some of the descriptions I have had to work out include "purple floral" which turned out to be a birthday card - the system gave me neither the word birthday or card, another was "double walled stain" that turned out to be a stainless steel cafetiere, the system not bothering with the most important word.
Hopefully I haven't sent out too many weird subs, if I have, sorry.

Ooo we get a picture if we press item info

Can’t confuse cherries and cherry tomatoes with the picture

cheesecake that's really interesting, I always wondered why some subs were just totally bizarre. Don't recall any daft ones here but I like Tesco because they more often than not substitute you with something much better and more expensive for the same price 😁