@carosel2 - I am back typing for Tpro - the problem seemed to affect one letter (or one dictator). I am now showing over 1200 letters just on one hospital!
I am supposed to be having a replacement cheque sent from DICT8 C/o my sister's address - but that has not turned up either. Will have to enquire again, but as I say, this is not a situation I want to put up with so I am sticking with Tpro and their direct bank payment at the moment. Post Office complaints are no help.