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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To wonder how this company is still in business.

84 replies

HelenaDove · 19/03/2016 14:30

They are making ppls lives a fucking misery and ppl have no choice but to use them. This company are responsible for gas safety checks and maintenance for many housing associations.

They have demonstrated that they are grossly incompetent and yet HAs continue to use them.

www.facebook.com/pages/Liberty-Gas/381603068598221?fref=ts

OP posts:
Original poster
HelenaDove · 19/03/2016 14:31

Some examples.

"I have been in and they have missed 4 gas inspections now, I also have a broken boiler since last Sunday. I have a one year old full of cold and a pregnant wife. Been told will have to wait till Monday to book another appointment. How can this company still be operating with a service like this"

OP posts:
Original poster
HelenaDove · 19/03/2016 14:33

"Had a perfect working boiler until these clowns turnd up. Broke my boiler and then stated never had the parts to fix it and left my boiler leaking. 2nd visit and the guy stripps it and then tells me he does not have the right part and will reorder. 3rd visit and the guy tells me the last guy left us in danger leaving parts of and allowing steam/'smoke pouring into my house plus my ceiling is now damaged from the amount of water dripping filling the bowl thru the day and overflowing but still not fixd. 4th visit and still no parts with this guy but he gaffa taped my mouthwash lid onto boiler saying that should stop the fumes comeing out the trap. Nope it fell of as expected as gaffa tape will not stick to water. My boiler is still broken a month later and now ther just ignore calls and have no plannd revisits to fix what they broke in the 1st place. WHAT A JOKE DO NOT LET THESE COWBOYS INTO YOUR HOME"

OP posts:
Original poster
HelenaDove · 19/03/2016 14:34

"Well Liberty Gas you've surpassed yourself this time! 8.30am I was awoken to bailiffs hammering the door down as we'd allegedly denied access to you on several occasions. WTF!?! Bailiffs and Council retreated apologetically when CCTV proved you had NOT been when you claimed. I even have emails as proof! I am a disabled tenant with a young child. Can you imagine how frightening this situation was when still half asleep? How dare you! I've lived here for 20yr and only had problems for the last five....ever since LG won the contract. Do not label me as a POS just because I live in social housing. How are you guys still in business? LOOK AT YOUR REVIEWS!! Leicester County Council/Hinckley & Bosworth Borough Council WAKE UP to the clowns you are employing. Roll on 11am when Liberty Gas are meant to be turning up to service the 25yr old fire & back boiler (Watch this space for an update people!). Believe me when I say this as I mean it 100% ~ HEADS WILL ROLL FOR THIS INCOMPETENCE!!"

OP posts:
WeDoNotSow · 19/03/2016 14:35

That's awful Shock

Original poster
HelenaDove · 19/03/2016 14:37

YY Sow And they keep getting contracts. Last year Your Housing Group gave them a TEN YEAR contract.

OP posts:
Original poster
HelenaDove · 23/03/2016 17:04

Well its not as if people in housing dont know how mind blowingly bad this company is. They wont be able to feign ignorance if a tragedy occurs.

OP posts:
Original poster
HelenaDove · 25/03/2016 17:30

Has anyone on here had any trouble with them?

OP posts:
BlueMoonRising · 25/03/2016 17:45

Interesting thread. What's your link to the company op?

Original poster
HelenaDove · 25/03/2016 17:53

Havent got one Just sick of seeing tenants being treated like shit.

OP posts:
Original poster
HelenaDove · 25/03/2016 17:57

This company services a lot of tenants. Its just as important as whats going on with the Hotpoint/Whirlpool threads regarding the tumble dryers.

OP posts:
BlueCheeseandcrackers · 25/03/2016 17:58

They are cowboys!! I had them out to carry out a gas safety check - they left the boiler leaking with water and my radiators not working!! When I called back to complain I was told I would have to wait for Saturday for someone to come out. Waited in all day and no show!! Called up the Monday and the woman on the phone actually had a go at me!! She spoke to me like I was a child!! They are awful!!!!

Original poster
HelenaDove · 25/03/2016 18:04

Blue yes and they also refuse to discuss their performance on the phone.

They took four months and 18 appointments last year to put in a tenants boiler and six rads.

I watched the whole thing unfold online and was absolutely horrified.

OP posts:
BlueMoonRising · 25/03/2016 18:19

'they also refuse to discuss their performance on the phone'

Why were you asking them to if you don't have anything to do with them?

It's very unusual for someone to be on passionate about bad service with no connection to the business other than 'sick of seeing tenants being treated like shit' - not even a friend or family member affected.

Original poster
HelenaDove · 25/03/2016 18:28

They used to do the gas safety checks for my HA They dont anymore. I had a couple of no shows from them and a gas safety check which only lasted 10 mins but i got off lightly.

Other tenants got a whole lot worse treatment.

When you asked for my link to the company i thought you may be making the assumption that i was an ex employee. Im not.

OP posts:
LifeofI · 25/03/2016 18:34

HA always employ cheap and rubbish labor who leave tenants in dangerous situations but they dont give a shit because all they want is money to build more houses so they can get more rent.

I moved into my flat march 2015 since then the boiler had a dangerous leak and rust. I had THREE boiler men come and the third one is the one who noticed that the leak was causing my boiler to fail. If my flat blew up i doubt they would pay me anything.
Having cheap rent doesnt outweigh the cheap nasty kitchens, bathrooms, dangerous appliances, no sound proofing and the fact HA dont ever want to do anything even if it was build in the 60s like my single pane windows that kill my heating bill

LifeofI · 25/03/2016 18:37

My HA uses TCL

MissRabbitHasTooManyJobs · 25/03/2016 18:46

My housing association ( north west based ) uses these too.
We've had nothing but trouble since they installed a combi boiler.
Within the first month we had no gas on 14 occasions! And many times since.
I have a disabled ds and my dd has severe asthma.
They're awful and the average age of the workforce seems to be about 17...

Original poster
HelenaDove · 25/03/2016 18:47

Oh.... ive not heard of those. Ive heard of Robert Heath Heating Swale and the one in my OP as being the main ones.

OP posts:
scarednoob · 25/03/2016 18:52

Weren't you going on about Robert Heath on another thread? I think there are better forums for your issues with all these tradesmen tbh

Original poster
HelenaDove · 25/03/2016 19:00

scarednoob would you tell the ppl with issues with the tumble dryers to stick to one thread?

OP posts:
Original poster
HelenaDove · 25/03/2016 19:06

Or to use another forum. Or does that only apply to social housing tenants.

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scarednoob · 25/03/2016 19:11

I'm not being goady, just saying that it's not quite clear what you want to achieve. If you just want to rant, sure, although it's a bit specific.

If you actually want to complain and take them to task, go to trading standards, which!, yelp, that sort of thing.

Original poster
HelenaDove · 25/03/2016 19:14

I reported them to Trading Standards last April and nothing has been done.

I also phoned Gas Safe Register who said they couldnt do anything until something bad happened.

OP posts:
Original poster
HelenaDove · 25/03/2016 19:15

Sorry i overreacted noob Its just that ive tried everything and nothing seems to get done about them.

OP posts:
scarednoob · 25/03/2016 19:24

Don't worry, I get that you need to rant! Shocking if trading standards won't listen. Local newspaper?

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