"So after over a 2 and a half month wait and endless phone calls with sanctuary this is the dirty work off liberty and how much off a cowboy company they are, firstly our boiler decided to buckle under too much pressure just before Christmas and left our kitchen fully flooded. After waiting for over a month with no hot water or heating with our 2 year old daughter we was still waiting on a plastic part apparently to be ordered which could have took up to 10 working days... I could have picked this part up myself from B&Q. Once they actually got there lazy bums in gear after numerous phone calls and also getting the local MP involved they finally turned up to fit the part to fix the boiler, to only be told that the fella has had the part on his work van from day 1!! To also then be told that there was more serious problems with our boiler and the piping would need to be changed... after more numerous phone calls to find what the hell was going on we was told that they would need to take some off the partition wall out to replace the pipes behind it, we was happy for them to go ahead with this as we wanted our daughter to have a warm home again! nearly another 3 weeks later someone has decided to show up today to only do the most cowboy job ever
Putting 2 copper pipes right down our living room wall and not at all behind any wall as was the discussed plan. These pipes are right in arms reach off our 2 year old girl which are getting hotter by the minute, we was told that the pipers will not get any hotter than the radiators... BULLS#*T as I’ve just burnt myself on them. I also asked if there was any way that they could box this in or put any rap around it and I was told... “you will need to do that on your own behalf” we now Also have 2 gaping holes in the ceiling where he hasn’t correctly capped the holes and also left us with a gas safety warning certificate with no explanation to why. He was rude, arrogant. No respect to people’s belongings as he couldn’t even be bothered to put a shelf back up on the wall, which he took off in the first place. This is an absolute out rage and we have currently needed to move our furniture in the front room just too keep our 2 year old daughter safe from burning herself. Sort your act out!!! We have been in contact with higher up authorities about this and now apparently liberty gas have done there part and where no longer there problem! Don’t worry this has been taken further"