To wonder how this company is still in business.

[HelenaDove]

They are making ppls lives a fucking misery and ppl have no choice but to use them. This company are responsible for gas safety checks and maintenance for many housing associations.

They have demonstrated that they are grossly incompetent and yet HAs continue to use them.

www.facebook.com/pages/Liberty-Gas/381603068598221?fref=ts

[HelenaDove]

Im waiting to hear back from one.

It was the reaction of Gas Safe Register that completely stunned me tbh.

[Janey50]

Not the same company mentioned on this thread but one contracted by my local council to service council tennant's boilers. The previous company they used were excellent. But this one,that they switched to about 7 years ago have been nothing but trouble. Not turning up for appointments,saying that they have called when I have waited in all day for them,threatening me with legal action for 'refusing them access' when I did nothing of the sort,I was seriously ill in hospital at the time,and someone had cancelled the appointment on my behalf. And messing up the boiler EVERY BLOODY TIME they do a maintenance check on it. Has happened 4 times now. The last time it happened, I was without any hot water for 2 weeks before they managed to send someone out to fix it. And guess what? It went wrong again 2 days later. I am starting to dread the yearly letter reminding me that my gas safety check is due.

[HelenaDove]

Janey many tenants are feeling the same. Something has gone seriously wrong when tenants are dreading something that is meant to keep them safe. Its all about doing it on the cheap. Its also about using the gas safety check to bully and harass tenants and tell lies about them. I no longer trust it for these reasons.

If a company can lie like this and get believed so easily its not that far fetched to say that a wrongful eviction could easily be the result.

A tenant had a wrongful forced entry which i copied and pasted upthread. It was only after showing her council and the bailiffs e mails and CCTV evidence that LIberty Gas hadnt been and were lying about it that they hastily retreated. What if she hadnt had CCTV Not everywhere does.
Its about time HAs started believing their tenants but that wont happen because that would mean having to admit that companies like these are crooks and bully boys. Which would mean believing their tenants would cost them money.

And in these days of social cleansing in certain areas if they want a tenant out this is a crooked way of doing it but a way nonetheless.

I do realise not all HAs are like this There are some decent ones.

[HelenaDove]

LGs Google reviews.


www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=liberty%20gas&lrd=0x487b18fb0257e91d:0x8bdccefd4230c92c,1,,

[HelenaDove]

Two new reviews from the Liberty Gas fb reviews page.



– 1 starAfter reading through the majority of the reviews left on here, I feel that they all resonate with the copious amounts of problems we've been having with this company. The latest being, the following insulation of a brand new combi boiler in September of last year, which resulted in a burst pipe. This was picked up in December of last year, along with a split radiator in the bathroom. Measurements were taken, work order placed and still to date, parts have not been ordered. When they deem to turn up, it's the usual "what do you need love?" "Sorry I can't help you today, love!" Or the ever so often gormless faces who never seem to know anything about anything and promptly leave with you even more distressed by the perpetual incompetence of said engineers. Our faith in this company is non existent. End result, damaged ceiling with a constant stream of water running down the wall and a hole in the ceiling, along side reoccurring black mould. I feel like I'm stuck in my own ground hog day movie

[HelenaDove]

And the second latest review.





"1 starLiberty gas are the worst company I've ever had to deal with! They don't advise you when they are coming then cut your supply for no access!! Some of us housing association tenants do work you know!! They never answer their phones, I had a text at 10 o'clock saying the operative was on his way, I saw the van outside but after an hour and no knock I called the driver and asked when he would be here, he had apparently been called to an emergency and would be about an hour and with me around lunch time. It is now nearly 5 o'clock I've had to take the full day off work and still no engineer! I called the offices who picked up then put me on hold for 20 minutes!!!!! Still no answer! I will be putting in a complaint and also requesting compensation for my days loss at work! I will also be speaking to the housing association who choose to use these useless idiots. I have the same issues with them every year! Stay well clear of this dreadful company"

[CockacidalManiac]

Watchdog?

[HelenaDove]

Its been tried Cockacidal. They arent interested when its social housing tenants.

[GarlicShake]

They do ours - although I've received an incomprehensible flyer from the conglomerate that now owns our HA, which might indicate they've fired Liberty. I can't tell because the entire flyer is written in meaningless "Working Together For Your Wellbeing" language. I suppose I'll find out when I need a gas safety check - which, come to think of it, is several months overdue!

I think all these maintenance firms just treat large contracts as a money lake. They receive instructions, send out the invoices and don't bother much if they never even attempt to fulfil the instruction.

When an electrician came to look at a fault, which he said wasn't a fault, and went away again after basically calling me stupid, I identified the fault myself and rang the HA to let them know. They sent another electrician to make sure I was right. They were billed for both visits.

I did, however, have a marvellous service visit from Liberty. FIVE engineers turned up! The actual job only took the one bloke 5 minutes, so then they all went down the pub. I imagine the HA paid for 5 man-hours.

[HelenaDove]

What a shambles.

[VertigoNun]

speak to your LA or MP?

[HelenaDove]

YY Garlic It is a money lake. Its compounded by the fact that these companies see the HA as the customer as basically they are.

Yet its the tenants who have to put up with the crap and very often downright dangerous customer service and yet arent classed as the customer. Its a MASSIVE hole in consumer law that needs closing. Its a real winner for these companies taking these contracts as they get the money but fuck all of the responsibility when things go wrong. Because when things go wrong it is the HAs responsibility as the tenancy agreement is between them and the tenant. These companies know they are onto a winner.

[HelenaDove]

New review.





I'm going to award you 3 stars because I've never actually had an issue with your engineers however , tonight I am left with a leaking boiler flooding my kitchen and no heating or hot water because you only have 1 , yes that's 1 , member of staff on call covering Liverpool , Oldham and swinton and he has had to go home poorly ! Now I'm well aware it costs a lot to employ on call staff , but should you not have people in place to cover such eventualties unsure emoticon ... Instead they have had to EMAIL their manager ?? Who checks their emails at this time on a Saturday ..... He's probably pissed !! Now I didn't expect someone to be out within an hour but I did expect it to be fixed tonight seeing as someone came out the other day and blamed my partner for not setting it (which he swears he did). Now no plumber is going to cover this on call shift so I'm (and I'm assuming a few others) are left with no heating or hot water. I suggest employ at least 2 on call plumbers. I will be making this known to my housing association and informing them of the lack of service from yourselves !!

[HelenaDove]

New review from their Google reviews.


ek-
Liberty Gas booked to carry out gas safety inspection, they never turned up on the friday for the appointment. Me and my wife were stood in my kitchen early Saturday morning and watched a slip come through the letter box saying we were not there for the appointment on the friday? why not put the slip through the door when they apparently came for the appointment? i know because they didn't come, the slip had been back dated.
When they did eventually come to carry out the inspection they left us with no hot water or heating! however all is good as 2 days later they dropped off two tiny oil heaters and told us to use our emersion heater! 6 days later still no central heating or hot water. when we asked for additional heaters we were told they would be with us within 3 hours. I had to remind them of the extra heaters 23 hours laters as they still hadn't arrived. Avoid like the plague!

[NeedsAsockamnesty]

At last you have started an actual dedicated thread about it rather than hijacking other people's unrelated threads no matter how tenuous the link

And I'm genuinely pleased you have,as you are far more likely to get some constructive feedback and be able to have a damn good rant at the same time.

Why don't you do one post saying everything you have tried so far perhaps in short points to officially raise it then more knowledgeable posters can come up with other ideas without pages and pages of ive already done that. You may find it more helpful

[MistressDeeCee]

OP can you and other tenants do a joint letter to your MP, as well as get advice elsewhere? I don't know..advice centre, ombudsman? Proper gas safety checks are absolutely essential the risk to tenants' health and lives when they aren't done correctly simply cannot be under-estimated. Just had a look at that FB page - shocking. Surely this is illegal?!I hope you get it sorted sooner rather than later, given the possible danger to life its good that people are speaking out

[HelenaDove]

Mistress my MP is one of the ones that thinks landlords shouldnt be pressured to make homes fit for human habitation.

I am working on it though.


Thanks sock

[HelenaDove]

Ok So to summarize

1. They dont turn up for appointments.
   
2. They lie that they did saying the tenant wasnt in and they couldnt get in.
   
3. Their lies actually caused a council to turn up with bailiffs at a tenants home early one Saturday morning and force their way in after they lied that the tenant didnt allow access when it was them that didnt show up more than once This tenant luckily had CCTV So she could prove they hadnt showed. A lot of tenants dont.
   
4. A mouthwash lid was used to help stop fumes on a boiler.
   

1. They refuse to discuss their poor performance on the phone. "last year has nothing to do with it"
   

1. They sent a letter with an appointment they had no intention of keeping when they knew their contract with my HA was coming to an end.
   

How long before they get someone wrongfully evicted. HAs and councils who have contracts with this company always seem to be ready to believe them without question over the testimony of tenants.


There have been incidents where tenants have had to gather proof by filming on their phones to prove that LG havent turned up because many tenants know that LG will lie about it afterwards.

No wonder so many of us are beginning to doubt that these gas safety checks are actually about safety at all.

[MistressDeeCee]

Local press? That worked when a HA around here refused for months to take seriously or deal with a rodent problem. I think one of them had a relative who came round and took pics with her mobile, then went to the local press with them. Must be something you can do. Beggars belief in a "civilized" country Im still flabbergasted that a situation which could endanger life isn't being taken seriously at all. I get the feeling only mass publicity resolves these issues if at all, sadly

[lougle]

Perhaps it's regional. We have Liberty Gas and they have been nothing but professional, prompt, friendly and polite. I've even called them out on New Year's Eve because our heating broke and they were here within two hours.

One of the engineers forgot to close down/sign off our Gas Safety Check fully and they insisted on repeating the whole check to make sure we were safe.

No complaints at all.

[HelenaDove]

Well its good to know there is the odd satisfied customer here and there. That is something at least.

[HelenaDove]

lougle wherabouts are you roughly.

[lougle]

Hampshire.

[HelenaDove]

Maybe you have a point about it being regional.

[HelenaDove]

www.24dash.com/news/housing/2016-04-01-Contractors-Appointed-to-Fusion21-s-200-Million-Heating-Framework