Haven't watched ITT yet but from comments on Digital Spy and here, I'm guessing that Janette had to stick with the script, and it was a tough one to handle.
Rylan has great intuition with people, and more experience, so would probably have handled it differently.
Ah I'm just so sorry for AJ, and Kai too. But especially AJ, she must be in horrible pain, she mentioned on Instagram that she got physically sick, when the pain struck first.
She must be gutted at having come so far, only for this to happen.