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Is H&M now stopping customers ordering two sizes to compare?

18 replies

Trouserissues · Today 10:29

Has anyone tried to order more than 1 size from H&M recently? I want a pair of trousers, but the measurements make me either 12 or 14. I tried to add both to the bag, but after giving me a message about the environmental cost of returns, it keeps chucking out the other pair! Wtf?

OP posts:
Threetyy · Today 10:32

Trouserissues · Today 10:29

Has anyone tried to order more than 1 size from H&M recently? I want a pair of trousers, but the measurements make me either 12 or 14. I tried to add both to the bag, but after giving me a message about the environmental cost of returns, it keeps chucking out the other pair! Wtf?

Seriously!!

Fucking hell.

TrunkElliot · Today 10:36

If you scroll down you are asked if you want to keep both sizes.

TeaFizzy · Today 10:36

I’m impressed you only need to get 2 sizes to see what fits! I’ve given up ordering anything from them as found the sizing totally random.

They must get a lot of returns, so if they have stopped then maybe that’s why.

user293948849167 · Today 10:56

Women’s retailers really need to be asking themselves why there’s such a problem with returns then don’t they.
Why do women have so much trouble knowing which size to order when men don’t?
Even leg lengths - i ordered a regular length recently from Next after checking the size guide which said regular was 29” inside leg (which is what I measure as). The trousers were easily 3” too long.
My DH is the same size everywhere- always the same waist and leg measurement. Sometimes a M or L in tops but once he figures out which from a particular store it’s consistent

Threetyy · Today 11:00

Glad there’s a button to keep both.

I would say retailers can’t have shit stores where not everything is stocked; encourage you to shop online and then get funny about size checks. Or close down stores and leave our high streets dead.

Well they can. They can do what they want. But they are shit and making us all poorer.

Trouserissues · Today 11:05

I did try to click on both, but it still kicked it out!

According to their sizing, I'm a 12 waist and 14 hip. Just. It drives me mad.
I have the added complication of being tall- but at 5'9, only just tall.

And yes, dh helpfully suggested trying on in store. Except, the physical shop has hardly anything in!

OP posts:
LeftBoobGoneRogue · Today 11:07

H&M sizing has always been very erratic. Maybe they should that out first.

CharlotteStreetW1 · Today 11:13

One good thing about ordering loads online is that one website has got the measure of me. Literally.

Based on previous purchases and presumably returns, it has started recommending a size (anything between an 18 and 22!) and it's spot on. I'm equally chuffed and ashamed 😀

Trouserissues · Today 11:45

LeftBoobGoneRogue · Today 11:07

H&M sizing has always been very erratic. Maybe they should that out first.

Yeah, i ordered 5 pairs of jeans about a year ago. Two were same size but different colours. Sizes were worlds apart.

Once upon a time, in the early 2000s, hm fits were great. I still wear a pair of trousers from way back when. And the shirts had sleeves that fit.

OP posts:
Trouserissues · Today 11:46

CharlotteStreetW1 · Today 11:13

One good thing about ordering loads online is that one website has got the measure of me. Literally.

Based on previous purchases and presumably returns, it has started recommending a size (anything between an 18 and 22!) and it's spot on. I'm equally chuffed and ashamed 😀

I'm anything between 10 and 16. It's ridiculous. And shoes. Am I 7, 7.5,8? I don't know anymore!!!!

OP posts:
Melarus · Today 11:54

I've given up ordering shoes online. The sizes are all over the place

Morepositivemum · Today 11:57

i’d guess it must be costing them ridiculous money to deal with returns so it’s a smart move but yes, crap!!

Crojo · Today 12:05

I try and go by the EU sizing on shoes. 7 can be a 40 or a 41 depending on brands (or even within the same brand sometimes!) I tend to need a 41 which can also be an 8. Nightmare!

Trouserissues · Today 12:26

Crojo · Today 12:05

I try and go by the EU sizing on shoes. 7 can be a 40 or a 41 depending on brands (or even within the same brand sometimes!) I tend to need a 41 which can also be an 8. Nightmare!

And I'm different sizes in flats, sandals and heels😆

OP posts:
FusionChefGeoff · Today 12:47

In my vision of shopping, there are huge warehouses - a bit like Argos - where there is a ‘shop’ front with staff and lovely changing rooms and they have maybe 8-10 different shops in the back. At home, you order everything you want to try on then go and wait in a changing room whilst they bring it all to you.

If you need different sizes they go and get it from the back and anything you don’t want you give straight back. They only charge for things you keep.

Solves the financial, environmental and sheer fucking faff cost of deliveries and returns and you get the benefit of ordering and browsing a large online range AND the benefit of coming home with stuff you know fits!

Cantonet · Today 12:47

It's one of the reasons I've stopped ordering from H&M, apart from the poor quality. I used to order most of my basics from there & my boys clothes.

 I have to say in contrast the Zara sizing guide is brilliant. Once signed up it recommends the right size for me each time. Also there's a section which recommends certain items in a capsule wardrobe just for me. It's bang on. I'm apparently anything from a small to a large. I've now switched to Zara for all my basics
Plump82 · Today 12:49

I wasn't able to order more than one size on ASOS recently.

LaurieFairyCake · Today 12:49

Fusionchefgeoff

like a department store ? 😂

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