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Original poster

Next Unlimited now includes delivery only

152 replies

SeasonsBleatings · 14/02/2023 21:06

To be aware if you have an existing pre-paid 12 month subscription as I do - from January all returns are chargeable at £2.50 each. I don't recall seeing anything advising of this.

OP posts:
Thread gallery
5
Mumsnut · 15/02/2023 11:07

Yep, live chat told me I would be charged too, despite renewing before the change

Pearl97 · 15/02/2023 11:08

Now they’re saying I won’t be @Mumsnut piss up and brewery comes to mind

plumduck · 15/02/2023 11:08

I don't think the chat advisors have been briefed

ivegotthisyeah · 15/02/2023 11:10

Omg I am horrified at this how dare they!! I use next a lot and my nearest store is 30 miles away!!

Next Unlimited now includes delivery only
Shadesofscarlett · 15/02/2023 11:16

they are going to lose an awful lot of customers - especially when we are all being told different responses

plumduck · 15/02/2023 11:19

Shadesofscarlett · 15/02/2023 11:16

they are going to lose an awful lot of customers - especially when we are all being told different responses

Yup. They haven't organised this very well

Pearl97 · 15/02/2023 11:20

So if you are entitled to feee returns, until they sort their systems out you may have to contact them each time they charge you!!!

Shadesofscarlett · 15/02/2023 11:21

I told the live chat girl that i wanted this logging as a complaint - not sure if that will help. I see a couple of folk have tweeted also. this could deffo be a PR disaster for them.

Shopper727 · 15/02/2023 11:26

I just tried to order a load of stuff and it wants to send the entire order to store because I want to buy cutlery, I mean send the cutlery to store but the rest I want delivered so I’ve taken the cutlery off just seems madness. Will avoid if I can’t even return stuff free unless it’s in store!!!

Pearl97 · 15/02/2023 11:29

I did too @Shadesofscarlett she’d misunderstood the changes so they clearly have just been sent an e mail, bot told explicitly what is happening and that people won’t like it!

Viviennemary · 15/02/2023 11:30

It's annoying but I expect it's costing them a fortune as folk will be ordering multiple sizes and colours and returning most of them.

Shadesofscarlett · 15/02/2023 11:31

you could order items daily and return them all just to annoy them - not that anybody has time or motive for that. But i don't think there is a limit on free orders is there?

Pearl97 · 15/02/2023 11:31

@Viviennemary I agrée, but change it for new subscribers!

plumduck · 15/02/2023 11:35

Viviennemary · 15/02/2023 11:30

It's annoying but I expect it's costing them a fortune as folk will be ordering multiple sizes and colours and returning most of them.

Yeah but it's against their own t&c to be charging people who signed up before January the whatever date it was

Pearl97 · 15/02/2023 11:37

@Shadesofscarlett they need to learn you don’t get greedy and mess with people like us. I did return a reasonable amount in the past, but bought a lot too!

Internetwanderer · 15/02/2023 11:45

Well I've had my account for around 28 years, and Inlimited gor several years, but this looks like a real mess now and I'm not happy. Complained, cancelled the auto renew and paid off the balance.
Really not confident in them, given everyone's experiences are varying, and by their dates at my renewal the service shouldn't have changed.
Many thanks again OP for posting.

Pearl97 · 15/02/2023 11:48

My very grateful thanks too, to the OP. Don’t mess with mumsnetters!

Shadesofscarlett · 15/02/2023 11:52

Pearl97 · 15/02/2023 11:37

@Shadesofscarlett they need to learn you don’t get greedy and mess with people like us. I did return a reasonable amount in the past, but bought a lot too!

Yes I completely agree.

Balance clear here and account also will be closed, been their customer for over 20 years.

Pearl97 · 15/02/2023 12:25

Next reserve the right to amend return fees, including the right to charge customers with nextunlimited subscriptions, by giving reasonable notice of any change.

so looks like they may change all of us at some point.

Pearl97 · 15/02/2023 12:25

Have they actually advised people of the changes?

Theit · 15/02/2023 12:40

I put a comment about it on their Facebook page - they’ve deleted my post 🤫

Theit · 15/02/2023 12:42

No, they haven’t advised people at all, unless they’ve done it by letter, which may turn up in a few weeks. It’s just there when you book a return and could easily be missed if you’re not expecting it.

RedRiverShore3 · 15/02/2023 12:50

Usually you would get an email in a timely manner about a change in t&c, Next usually do about a change of interest rates, it looks like this hasn't happened

Mumsnut · 15/02/2023 12:54

I asked for the transcript of my Live Chat to be emailed to me, which they agreed to do … no sign of it though

Riverlee · 15/02/2023 13:30

I’ve not received any notification. I thought they had to notify you by law.