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Original poster

Site continually crashing and reloading

10 replies

Traceysgoingtobelivid · 20/11/2025 11:42

I am so utterly sick of this, it’s been going on for months but now it’s even worse, in the space of 15 minutes the site has crashed and reloaded 3 times, each time I have lost my post I was typing, it’s infuriating, I am on an iPad using safari. This has been highlighted by numerous posters time and time again and nothing changes.

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MNHQ

BeckyAMumsnet · 20/11/2025 12:38

Hello @Traceysgoingtobelivid thanks for posting. We're going to look into this now but if you're able to send us a screen recording of this happening, it would really help us to figure out the cause. If you're able to do so, please send to [email protected]

MNHQ

BeckyAMumsnet · 22/11/2025 16:13

Thanks for your updates. We're looking into this now.

The reason we ask for screen recordings is because it's generally the fastest way for us to determine what may be causing the issue as we can't always replicate it. We do appreciate that it takes time and effort to send this across - but we really do appreciate it.

MNHQ

BeckyAMumsnet · 27/11/2025 13:51

Hi everyone.

We’re throwing everything including the kitchen sink at this issue to figure out what’s causing the crashes and page reloads.

We know we often ask for screen recordings, but they really do help us pinpoint the problem faster. If you can, please post them here or send them to [email protected].

If you’re unsure how to make a recording, full instructions are available here: Screenshots & Screen Recordings Across Devices

Thanks again for your help, we really appreciate it.

MNHQ

HebeMumsnet · 01/12/2025 10:51

Thank you to everyone who has sent screenshots and videos; they really do help in diagnosing the problem. We're running some more tests this week so just wanted to update that we're hopeful we'll have this sorted soon.

MNHQ

BeckyAMumsnet · 13/12/2025 16:48

@Shutuptrevor @Pancakeflipper thanks for posting - and we know it's really, really irritating. Did you happen to see what the ad was?

MNHQ

LilyMumsnet · 23/12/2025 15:47

Hi all

We have carried out a huge amount of real-world testing and dug into performance logs and browser behaviour across different devices, browsers, connection types and browsing styles to try to figure out the most likely causes.

Based on what we now know, we have been testing improvements but sadly we've not pinned down the issue yet, although we have definitely narrowed down the most likely causes.

We are continuing to run targeted fixes - thanks to everyone who has shared recordings, screenshots and reports - we promise to keep you posted on our progress.

MNHQ

HebeMumsnet · 04/03/2026 10:47

Morning, everyone.

If you have a video player opening when this happens, you can close it and that should help the issue. We're still running tests though, and will update here when we have any news.

MNHQ

BeckyAMumsnet · 25/03/2026 13:36

Hello everyone, thanks for your posts. If you’re still running into crashing or freezing, one thing that’s helps is closing the video player using the ‘X’. Once it’s closed, it shouldn’t reappear during that session. Please do let us know how you get on with that and do share your feedback.

The layout issues reported earlier should now be fixed for users posting on web. There are issues on android app that we are currently trying to resolve. Thank you.

MNHQ

AmeliaPMumsnet · 24/07/2026 16:51

Hi all,

Thank you for your patience, and apologies for the lack of an update here.

We're still investigating the crashing and freezing issue, but unfortunately it isn't a straightforward problem to solve. We can also see there are a number of other issues being raised on this thread that are separate from the crashing and freezing. We really want to make sure issues don't get lost on long threads so if you're experiencing a problem that is different to crashing and freezing, like losing your reading position when you return back to a thread for example, please do start a new thread - and we'll make sure we get onto it straight away.

We know these problems are happening across different browsers, but Chrome is currently proving to be the most stable. If you aren't already using it, we'd be grateful if you could give it a try and let us know whether it makes any difference.

We're working hard behind the scenes to get this resolved, and we completely understand how frustrating it is. Thank you for bearing with us.

MNHQ

AmeliaPMumsnet · 06/08/2026 16:30

Hi all,

Apologies for the delay in getting back to you here. We completely understand how frustrating this has been, and we're continuing to investigate the issues you're reporting.

We're testing a number of fixes behind the scenes to make sure we get to the root cause. We'll update this thread as soon as we have anything meaningful to share.

We're really sorry for the ongoing disruption, and we appreciate everyone who's taken the time to report what they're seeing and bear with us while we work through it.

Watch this thread for updates

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