Constantly having to consent to cookies

[amusedbush]

For the past few days, every single time I click a link, open a thread or refresh a page on MN I get a huge pop-up asking me to accept cookies. I always click yes but it keeps happening, and sometimes it breaks (the box still covers my screen but it just shows an error message at the top) and I have to keep reloading the page until it's fixed.

It's a total pain but I don't know if it's a problem with the site or my browser. I'm using Safari version 16.0 but I've gone into the settings and the specific "settings for mumsnet.com" option and I can't see any reason that it's not saving my cookie consent.

Hi @amusedbush we’ve changed our Consent Management Platform to one which allows you to “reject all” cookies rather than having to go through them one by one. For a small number of users this has resulted in them being asked to consent on every page they visit. Please follow the instructions below and the consent pop up should stop appearing once you've reselected your preferences.

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Macs
Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

@YetAnotherBeckyMumsnet

Thanks so much, that has fixed it!

Sorry, I'm back again. The fix you suggested worked for a few days but it's back and now it is happening constantly. I re-do the fix, I log back in and it immediately starts again with the pop-up asking me to consent to cookies. Every time I click on a thread, refresh a page or post a comment.

It's making the site unusable

Hi OP

We're really sorry about that.
Wondering if it's due to the issues on site yesterday.
Please could you clear your cache and then re-do the instructions above? This should hopefully clear it up.

Hi @LilyMumsnet , I have now tried that and it hasn't worked. It's just constant and it's such a pain - if I click "back" on the browser, the pop up appears again but as a white box with an "access denied" error message and the whole browser freezes.

Could you possibly grab us a screenshot of that error next time it happens?

@LilyMumsnet I've attached a screenshot here - the full error message says:

AccessDeniedAccess DeniedRSQSNDVPJTDZMH5K8b3bEb8qXnL9WVbeaDRBL41aoQiJ2QPCzb+v8VpYeq/Xp2KjZsIXWacaKeEMcFZfKXrDhMfhQOI=

Thanks so much, OP.

Are you able to try logging in with a different browser to see if the issue exists on that one? We're a bit lost on this one as generally, a good cache/cookie clear tends to resolve this. Did you clear your cookies as well?

I cleared everything, which is why I'm so confused! I've just tried on Firefox and it seems to be okay but Safari is my default so I'd prefer not to be switching between browsers if possible.

That's completely understandable.

We're struggling to replicate and this seems to be an isolated case at the moment so please do bear with us. We will continue trying to get to the bottom of it but we don't have any more suggestions right now. Really sorry about this.

this keeps happening to me too. I followed your suggestion but it didn’t change anything

Are you clearing your browser history and deleting cookies on your phone in Between visits? Thst usually happens to me after I have deleted my history.

I’m on an iPhone and don’t delete history. I also get an access denied if I hit the back button

I have started getting this all time too asking to accept cookies then access denied of you do back button . Any fix ?

This fix should solve the issue -

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Macs
Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

@LilyMumsnet it doesn't fix it. I'm the OP and it's still happening all these weeks later, every single time I open or refresh a page on the site

Same happens to me, including the often glitchy permissions box...

And me, on IPad - just started.

And me. On an iPhone. I was pleased to read there was a fix but it hasn’t worked so it’s doubly frustrating! Agree it’s unusual, it’s every page of every thread!

@amusedbush ah no we're so sorry this is still happening. We're going to look again at this and in the meantime, if it's happening to anyone else, please let us know your device and browser. Thank you.

I turned my phone off and on again and it seems okay now, maybe it just needed a refresh after the fix? Sorry, thanks!

This has just started happening to me today too (using iPhone, safari). Tried the fix and it didn’t work sadly

Happening to me too - ipad and safari. Very annoying

I’ve got this problem too now. Started today. Iphone13 with whatever the latest iOS is on safari.

This is happening to me too! It’s making the site unusable as I have to scroll and consent every single time I open a new page or link or go back. I get that error message too on the top of my screen when I press the back button.