Active discussions

Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Talk

Back to thread
Original poster

Constantly having to consent to cookies

14 replies

amusedbush · 16/07/2022 11:18

For the past few days, every single time I click a link, open a thread or refresh a page on MN I get a huge pop-up asking me to accept cookies. I always click yes but it keeps happening, and sometimes it breaks (the box still covers my screen but it just shows an error message at the top) and I have to keep reloading the page until it's fixed.

It's a total pain but I don't know if it's a problem with the site or my browser. I'm using Safari version 16.0 but I've gone into the settings and the specific "settings for mumsnet.com" option and I can't see any reason that it's not saving my cookie consent.

Go to post
MNHQ

YetAnotherBeckyMumsnet · 16/07/2022 12:09

Hi @amusedbush we’ve changed our Consent Management Platform to one which allows you to “reject all” cookies rather than having to go through them one by one. For a small number of users this has resulted in them being asked to consent on every page they visit. Please follow the instructions below and the consent pop up should stop appearing once you've reselected your preferences.

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Macs
Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

MNHQ

LilyMumsnet · 01/08/2022 17:34

Hi OP

We're really sorry about that.
Wondering if it's due to the issues on site yesterday.
Please could you clear your cache and then re-do the instructions above? This should hopefully clear it up.

MNHQ

LilyMumsnet · 02/08/2022 15:48

amusedbush · 02/08/2022 12:44

Hi @LilyMumsnet , I have now tried that and it hasn't worked. It's just constant and it's such a pain - if I click "back" on the browser, the pop up appears again but as a white box with an "access denied" error message and the whole browser freezes.

Could you possibly grab us a screenshot of that error next time it happens?

MNHQ

LilyMumsnet · 02/08/2022 19:25

Thanks so much, OP.

Are you able to try logging in with a different browser to see if the issue exists on that one? We're a bit lost on this one as generally, a good cache/cookie clear tends to resolve this. Did you clear your cookies as well?

MNHQ

LilyMumsnet · 02/08/2022 20:20

That's completely understandable.

We're struggling to replicate and this seems to be an isolated case at the moment so please do bear with us. We will continue trying to get to the bottom of it but we don't have any more suggestions right now. Really sorry about this. Flowers

MNHQ

LilyMumsnet · 02/09/2022 22:06

Elliejane · 02/09/2022 22:03

I have started getting this all time too asking to accept cookies then access denied of you do back button . Any fix ?

This fix should solve the issue -

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

Macs
Open your Safari preferences
Click ‘Privacy’
Click ‘Manage Website Data’
Type ‘Mumsnet' into the search box
Click on ‘Mumsnet.com’ and choose ‘Remove’
Click ‘Done'

MNHQ

YetAnotherBeckyMumsnet · 03/09/2022 15:16

@amusedbush ah no we're so sorry this is still happening. We're going to look again at this and in the meantime, if it's happening to anyone else, please let us know your device and browser. Thank you.

MNHQ

YetAnotherBeckyMumsnet · 05/09/2022 13:59

Hi everyone. Sorry for the continued issues. Please follow the instructions below - it should stop this happening but do let us know if not, along with details of your device and browser and a screen grab if possible. (If you're not using Chrome or Safari, please let us know.)

Here are the instructions for Chrome:

Computer - Delete specific cookies

On your computer, open Chrome
At the top right, click More ⋮ > Settings
Click Privacy and security
Cookies and other site data
Click See all site data and permissions
At the top right, search for Mumsnet
To the right of the site, click Remove
To confirm, click Clear.

Android - Delete specific cookies

On your Android phone or tablet, open the Chrome app
Visit Mumsnet.com
To the right of the address bar, tap More ⋮ > Info > Cookies.
Next to the number of cookies in use, tap Delete

iPhone &iPad - Clear all cookies

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done.

Here are the instructions for Safari:

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

MNHQ

YetAnotherBeckyMumsnet · 05/09/2022 16:02

Hi @RampantIvy

For Firefox:

At the top right, click ⋮ > Click ‘Settings’
Click ‘Privacy & Security’
Scroll down to ‘Cookies and Site Data’
Click ‘Manage Data’
Select Mumsnet.com and choose ‘Removed Selected’
Save changes

Let us know how you get on.

MNHQ

LivMumsnet · 08/09/2022 09:45

So sorry to hear that this is an issue for so many of you.

@PeanutButterFalcon and @Blondeshavemorefun have you tried the following guidance?

Here are the instructions for Chrome:

Computer - Delete specific cookies

On your computer, open Chrome
At the top right, click More ⋮ > Settings
Click Privacy and security
Cookies and other site data
Click See all site data and permissions
At the top right, search for Mumsnet
To the right of the site, click Remove
To confirm, click Clear.

Android - Delete specific cookies

On your Android phone or tablet, open the Chrome app
Visit Mumsnet.com
To the right of the address bar, tap More ⋮ > Info > Cookies.
Next to the number of cookies in use, tap Delete

iPhone &iPad - Clear all cookies

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done.

Here are the instructions for Safari:

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

For Firefox:

At the top right, click ⋮ > Click ‘Settings’
Click ‘Privacy & Security’
Scroll down to ‘Cookies and Site Data’
Click ‘Manage Data’
Select Mumsnet.com and choose ‘Removed Selected’
Save changes

Hopefully this sorts things out for you but please give us a nudge if not and we'll be happy to help.

MNHQ

HebeMumsnet · 14/09/2022 11:47

Morning, everyone.

For those finding this has consent issue has only been an issue after recently updating iOS, we think we’ve located the problem and it may be linked to the recent updates for some users. We’ve escalated this with the appropriate external agencies who are looking into it asap. As soon as we know more we'll let you know but hopefully it will be sorted soon.

For everyone else still experiencing the general cookies consent problem, as a temporary workaround, we’ve found that on Safari, on both mobile and desktop, users aren’t being asked to repeatedly consent to cookies if they access Mumsnet via a private/incognito tab. You should be able to open one of these by following these intructions:

Macbook (Safari):
Open Safari
Go to File dropdown at the top of the screen
Select New Private Window
Search for mumsnet.com

iPhone (Safari):
Open Safari
Select the tabs icon at the bottom of the screen
Click on the drop down arrow in the middle of the bar at the bottom of the screen
Select Private
Select Done
Search for mumsnet.com

You will be asked to consent to cookies and will need to log into your account again. You should then be able to browse without issues though.

We appreciate this is far from ideal, but hopefully it's a workaround until it's sorted. We’re still looking into this all urgently to get a proper fix and we’ll update as soon as you can use normal tabs again to let you know.

Thanks again, everyone, for your patience here. Flowers

MNHQ

AmeliaPMumsnet · 16/09/2022 16:54

Hi all,

Thanks so much for your patience. We found the issue that was causing you to see the consent pop up on every page and we’ve now deployed a fix.

Could you all try refreshing your page or opening Mumsnet in a new tab? This should sort it out for you. If you’re still having issues, can you please try clearing your Mumsnet cookies one more time following the instructions below for your browser:

iPhone & iPad - Chrome

On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done

Macbook - Safari

Open Safari
Go to the Safari dropdown at the top of the screen
Select Preferences
Head to the Privacy section
Select the Manage Website Data... button
Type Mumsnet into the search box
Click Mumsnet
Select the Remove button
Select Done

iPhone & iPad - Safari

Navigate to your settings
Click on Safari
Scroll to the bottom and choose Advanced
Click on Website Data
Type Mumsnet into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

MNHQ

LilyMumsnet · 29/09/2022 11:06

Blondeshavemorefun · 19/09/2022 14:47

After few days of freedom and it had stopped

it’s happening again 🥲🥲

after I’ve updated to iOS 16

not sure if any connection

what do I need to do again @LilyMumsnet

Could you try refreshing your page or opening Mumsnet in a new tab? This should sort it out for you. If you’re still having issues, can you please try clearing your Mumsnet cookies one more time following the instructions below for your browser:

iPhone & iPad - Chrome
On your iPhone or iPad, open the Chrome app
At the bottom right, tap More ⋮ > Settings
Tap Privacy > Clear Browsing Data.
Tick Cookies, Site Data. Untick the other items.
Tap Clear Browsing Data > Clear Browsing Data.
Tap Done

Macbook - Safari
Open Safari
Go to the Safari dropdown at the top of the screen
Select Preferences
Head to the Privacy section
Select the Manage Website Data... button
Type Mumsnet into the search box
Click Mumsnet
Select the Remove button
Select Done

iPhone & iPad - Safari
Navigate to your settings
Click on Safari
Scroll to the bottom and choose Advanced
Click on Website Data
Type Mumsnet into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

MNHQ

HebeMumsnet · 03/10/2022 10:37

Hi there @Myotherdogsaballboy ,

This sounds like it could be to do with the size of the threads. Could you customise the number of posts you see per page down to 25 or 50? We're finding that on long threads, people who have their posts per page set to 1,000 are having trouble with the screen freezing. You can do this in 'My mumsnet' at the top right hand side of the screen. Just shout if you need any further help doing this though.

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread