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Pages freezing and can't be refreshed

57 replies

saraclara · 14/06/2022 06:12

Chrome on a laptop.
If I walk away to do something else for a while and then come back to a mumsnet page, I find it frozen. Refreshing doesn't do anything and the page remains unresponsive. I have to close it and start from scratch.

This had been happening for a few days, and only with mumsnet. What's going on?

OP posts:
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LilyMumsnet · 27/06/2022 18:21

gingersplodgecat · 27/06/2022 16:05

I've been getting the 'Aw Snap' thing popping up when I am in the middle of scrolling down while reading a thread, and also when I post a comment, so it happens during active use.

At other times the screen won't budge at all, and sticks in one place. Usually about halfway down a long thread. You can't scroll up or down, or refresh it. No error message or anything, it just freezes completely.

Desktop / Chrome.

Thank you! We're hoping to have this fixed as soon as possible. We'll keep you updated. Flowers

MorrisZapp · 27/06/2022 18:25

'chrome isn't responding, do you want to x wait x close'

On android, constantly freezing and giving this message. I can get away with 'wait' the first time but after that I have to close it by hitting the x repeatedly at which point my phone freezes until the whole app shuts.

It's endlessly frustrating.

JoMumsnet · 28/06/2022 11:58

Thanks @MorrisZapp - we're still trying to resolve this issue (and we're so sorry for all the frustration it's causing).

Can we please check if you're using the mobile site or the android app?

MorrisZapp · 28/06/2022 13:03

Thanks Jo. That's on the mobile site, I'll see if I have better luck on the app.

Memyselfandfood · 04/07/2022 13:43

I also keep getting errors when trying to even log onto the page

LilyMumsnet · 04/07/2022 18:28

Memyselfandfood · 04/07/2022 13:43

I also keep getting errors when trying to even log onto the page

Hi, can you let us know what error messages you're getting?

NumberTheory · 09/07/2022 04:22

Still getting Aw, Snap! and seems to be getting worse, maybe?

This time the page had hardly been open long at all (20 mins I think, it's always been well over an hour in the past).

Pages freezing and can't be refreshed
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