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Original poster

Pages freezing and can't be refreshed

15 replies

saraclara · 14/06/2022 06:12

Chrome on a laptop.
If I walk away to do something else for a while and then come back to a mumsnet page, I find it frozen. Refreshing doesn't do anything and the page remains unresponsive. I have to close it and start from scratch.

This had been happening for a few days, and only with mumsnet. What's going on?

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MNHQ

KimMumsnet · 17/06/2022 09:39

Morning, thank you for letting us know about this and apologies - it sounds very annoying. We do regularly check these Sites Stuff threads, so we're sorry that your thread about this went under our radar.
We're looking into this issue with the pages freezing at the moment so please bear with us while we check it out.

MNHQ

JoMumsnet · 20/06/2022 15:36

Hi @Skedaddle465 , @FOJN and @Lunde we're sorry you're all having this issue too. Can you please let us know if you're also using Chrome/desktop site?

MNHQ

JoMumsnet · 20/06/2022 17:02

Thanks @Skedaddle465 - mobile site or app?

MNHQ

JoMumsnet · 21/06/2022 11:26

Thanks all - we'll be back with an update as soon as we can.

MNHQ

LivMumsnet · 21/06/2022 12:27

Afternoon all and thanks for your patience with this. Our Tech team have asked us to get some finer details from you all so that they can try to replicate this issue and get to the bottom of it.

It would be really helpful if you could please answer the following questions (sorry, we know that some of you have already given us your device and browser but it would save time to have all the info in one post under your username!)

Here are the questions:

Which device and browser are you using?
When the page froze, how long did you leave it for when you came back to find it frozen?
Which page on the site were you on when the freezing happened?

Thanks so much!

MNHQ

LilyMumsnet · 22/06/2022 18:02

Thanks so much both!

Are you able to grab a screen record of this happening at all? It might help us replicate it.

MNHQ

LilyMumsnet · 24/06/2022 18:29

LavenderfortheBees · 24/06/2022 17:58

It's been awful for days. Particularly if I navigate away from the tab and back, it will freeze, load very slowly and sometimes refuse to refresh. Clicking on an image in a thread will take ages to appear then ages to go when I click the x. Sometimes it will completely freeze so I have to close the tab.

Using chrome on an android phone.

It is making the site unusable and I'm not bothering to read much at all atm. I've been here 12 years and this is stopping me returning.

We're really sorry about this.

We are having difficulty replicating the issue - which makes it hard for us to release a fix.

Are you able to grab a screen record of this happening at all? It might help us replicate it.

MNHQ

LilyMumsnet · 24/06/2022 18:48

AuntieStella · 24/06/2022 18:45

How would that help? (genuine question)

All you would see is a page, the time and that there's a whirly circle.

There's no error message or corruption of the page. Just frozen.

And sometimes browser crashes, but again there's nothing to show - just that the browser is closed. And a bit later maybe a 'closed unexpectedly' dialogue box (which does not give reason)

It can just be really helpful to have a visual when replicating issues. It's sort of a guessing game otherwise. And sometimes we can spot the problem just by seeing it happen.

Can we check your browser is up to date, and have you attempted to clear your cache? This really can help. If you'd like instructions let us know and we'll get them sent over.

We know we ask for a lot of info and can be quite annoying, but we're just really keen to get this sorted out. Thanks for taking the time to explain for us. Flowers

MNHQ

LilyMumsnet · 24/06/2022 19:13

NumberTheory · 24/06/2022 19:07

I get freezing pages a fair bit. Sometimes when I just leave things for an hour, sometimes much longer. Don't know if it's related but I also get "error code 5" fairly frequently (only on MN). Screenshot attached. This page had been left overnight, though it definitely doesn't have to be that long. I'm on Chrome Version 102.0.5005.115 (Official Build) (x86_64) on an old MacBook Air running Monterey v12.1.

Thank you!

That's really helpful.

Can we check your browser is up to date, and have you attempted to clear your cache?

MNHQ

LilyMumsnet · 24/06/2022 19:58

NumberTheory · 24/06/2022 19:55

My browser is up to date. Not sure if I've cleared my cache since this started happening. I did early on in the MN update because of issues. But that may have been before this started. I'll do it now and let you know if it happens again.

Show quote history

Thank you! Flowers

MNHQ

ImaniMumsnet · 25/06/2022 22:22

Thanks everyone for getting back to us. Just to let you know this is on our radar and we are taking a look.

Thanks for your patience.

MNHQ

HebeMumsnet · 27/06/2022 09:27

Morning, everyone. We've checked in with Tech about this issue this morning. They agree @LastTrainEast that it's likely a memory leak and they're trying to track it down right now. We'll be back as soon as there's any news to update you.

MNHQ

LilyMumsnet · 27/06/2022 18:21

gingersplodgecat · 27/06/2022 16:05

I've been getting the 'Aw Snap' thing popping up when I am in the middle of scrolling down while reading a thread, and also when I post a comment, so it happens during active use.

At other times the screen won't budge at all, and sticks in one place. Usually about halfway down a long thread. You can't scroll up or down, or refresh it. No error message or anything, it just freezes completely.

Desktop / Chrome.

Thank you! We're hoping to have this fixed as soon as possible. We'll keep you updated. Flowers

MNHQ

JoMumsnet · 28/06/2022 11:58

Thanks @MorrisZapp - we're still trying to resolve this issue (and we're so sorry for all the frustration it's causing).

Can we please check if you're using the mobile site or the android app?

MNHQ

LilyMumsnet · 04/07/2022 18:28

Memyselfandfood · 04/07/2022 13:43

I also keep getting errors when trying to even log onto the page

Hi, can you let us know what error messages you're getting?

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