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The site is getting gradually less and less useable...

8 replies

Mumwantingtogetitright · 22/05/2022 17:32

I actually mind the new site when it was first launched. It was a bit different but I thought people were making an unnecessary fuss and that they, and I, would get used to it.

It's just getting less and less useable now though. First there were the minor frustrations, like the search function not working any more. Then there was the thing where the site kept logging me out all the time, despite having the box ticked to keep me logged in. Sometimes it would force me out at the end of writing a long post, so I would lose everything I had written. That issue seems to have subsided now, but instead, the site just keeps crashing. Constantly. Either I'm stuck with a blank white screen when I try to scroll past the ads, or the page just freezes without warning and stops responding. It definitely isn't my phone or my browser (default one on android) - I can use other sites without any difficulty.

I love MN but the endless string of problems is now getting me to the point where I just don't feel that it's worth the level of frustration that I feel when I'm trying to use the site. I don't enjoy it much now because of the endless issues.

MNHQ, is there really nothing you can do to get the site functioning properly again, like it used to do? I will have to find something else to do if not, because it just isn't worth the effort at the moment!

ImaniMumsnet · 22/05/2022 22:09

Hi everyone,
Firstly we are really sorry about this. Your feedback is really important to us and we are taking all of it on board to ensure we make things better. We are currently working on addressing all the issues with the site, so this feedback is very helpful. We are passing on all of your feedback to our tech team. It would b very helpful if you could confirm:

  1. The device you are using
  2. Whether you are using a browser or the app
  3. The browser you are using i.e. Chrome, Safari
as this would help us to pinpoint where the issues are.

KatyMumsnet · 23/05/2022 15:38

Hi all,

Thanks for all your feedback - we're going through it all each day to log and investigate any new issues that have been raised.

We really don't want any of you to leave so we're doing everything we can to solve issues as quickly as possible.

Some of the issues raised here are already covered on this known issues page - https://www.mumsnet.com/articles/talk-updates

Here are some updates about some of the issues raised here:

Search - we will release changes to search tomorrow that will include a better date filter. We’re also working on an advanced search that will allow you to search all posts in the same way as before

Black advert / rotate your screen - we are working with our ad tech security partner to block this so hope to have a fix soon

Watch section @familyissues12345 - we’re working on an update this so that it only shows if you have updates since you last saw the thread it’ll be released soon

Images being too small - @kitchens4ever we're working on this at the moment and hope to release changes before the end of the week.

Refresh - @Johnnysgirl we removed refresh because the action was just a browser refresh on the old website. We’re replacing it with a feature that indicates whether there are new posts on the thread you're reading so you can click to load them in. If you’d like to be involved in testing this new feature then please email [email protected] and we can get you involved.

@GoldenGorilla there are instructions on the known issues page that explain how to solve the cookie notice issue. Give those a go and hopefully you'll stop seeing the cookie notice!

@GU24Mumhave you updated the app to the latest version? That might help with your posting issues. I've passed your username to a developer who might be able to fix the ghost notifications issue - bear with us!

Apologies if I haven't responded to your individual issue - but we are going through each post and we're logging all the issues raised.

Thanks for your patience!

KatyMumsnet · 24/05/2022 14:51

Hi @Mumwantingtogetitright sorry you're having so many issues with the website, we're trying to iron things out as quickly as possible.

We think the issue with the white screens might be due to an issue with the memory on your device, like this known issue on Apple devices -
https://support.apple.com/en-gb/HT204229

Could you try turning your phone off and on again to see if that solves the problem? If not then please come back to us and we will continue to look into it.

Are the unresponsive errors happening often enough that we would see them if we set up a screen share with you? It's hard to track these issues down because they are intermittent but if we can see them happening we can find out what's happening more easily.

KatyMumsnet · 24/05/2022 14:52

@Cherryana there are instructions on this page on how to fix the cookie notice issue - https://www.mumsnet.com/articles/talk-updates

KatyMumsnet · 24/05/2022 14:54

@Topazpearlagain apologies for missing that in my response - I'm trying to cover a lot of ground! 😅I've just posted a reply that might help with the issues you're experiencing too.

KatyMumsnet · 24/05/2022 14:56

@tribpot if you press enter or click the search icon on the search bar on the desktop header then it'll take you to the main search. The drop-down box that opens when you enter a search term is just a preview showing the top results. We're about to release a change that makes that clearer.

KatyMumsnet · 24/05/2022 15:11

@Sswhinesthebest @ItsTheTreasure we're currently working on an update to threads I'm on that will show you when there are updates.

@ItsTheTreasure we're getting a lot of messages so it's hard to keep up with all of them but we are reading the feedback and taking it on board even if we're not able to reply to every message.

KatyMumsnet · 24/05/2022 16:58

@Tara336 is it possible to set up a screen share with you so we can see the problem happening on your iPad in real-time? It'll potentially help us find out what the problem is. I appreciate this isn't always possible for everyone though so feel free to say no.

@ItsTheTreasure we are adding a remove option to the threads I'm on list too but it's not a quick fix so bear with us on that. In regards to the blank rows at the top of the screen - we did actually have a problem with some of the rows appearing blank intermittently and we fixed that a while ago which is why we haven't given any updates on that in a while. Are you running an ad blocker or have you rejected cookies? That can cause those threads to fail to pull through.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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