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See all MNHQ comments on this thread

Mumsnet site problems

99 replies

MichaelMumsnet · 05/08/2019 10:20

We’ve had some hardware issues in our server centre, so the site has been struggling this morning.

We’re getting things back to normal and you should now be able to read threads and make posts.

You might find that some images are missing — we’ll be restoring these over the next few hours so please bear with us.

Sorry about all this,
MNHQ

OP posts:
U2HasTheEdge · 06/08/2019 17:19

I'm not able to bookmark either.

SeaSaltandLime · 06/08/2019 17:36

Can't bookmark, can't post pictures, can't search, my replies 'aren't' posting (when they are.)

When trying to bookmark it's saying 'Username/Password incorrect.'
Is my data safe @MNHQ ?

I'm concerned now.

SeaSaltandLime · 06/08/2019 17:37

As @MyCatPeedOnTheCurtains I've just had to log in also.

LIZS · 06/08/2019 19:48

Without wishing to be pedantic should it not "bear with us" not bare! Also had to log back into app.

beanaseireann · 07/08/2019 08:36

Has there been a hacking problem ?

goingdownsouth · 07/08/2019 10:12

Search not working on the App.
I miss it!

5zeds · 07/08/2019 18:17

Had to use a different email address and create a new name etc! What on Earth is going on 😱. I am uncomfortable in my new skin. How do I get back to my old account????

JaneJeffer · 08/08/2019 11:06

Why is nobody answering these concerns @mnhq?

MotherForkinShirtBalls · 08/08/2019 12:38

Search technically works on the mobile site, but it's utterly shit - can't search by topic and there appears to be no logic to the order in which results are presented.

LIZS · 08/08/2019 12:54

Search has always been more limited on app but not working at all now

soniamumsnet · 08/08/2019 14:10

Hi,

Just posting to help throw some light on recent issues.

One of the servers that is needed for the site to run had a hardware fault which took a few hours to identify, involving a switch in the backup server.

Because of this fault, some users found themselves logged out. Everyone's data is secure so there's no need to worry.

This was also the cause for duplicate posts and messages; the server wasn't working well so wrongly told some posters that their message hadn't been posted, when it had in fact gone through OK.

One last thing, search is currently disabled on the app while these issues get resolved and we'll keep you posted when we know more on this.

Mileysmiley · 08/08/2019 14:12

I hope the site hasn't been hacked again because I am getting some strange postings on my thread.

WatcherOfTheNight · 08/08/2019 14:53

Thanks for the update @soniamumsnet , any idea how long the search function will be off on the app?

I use my iPhone for NightWatch & flick between searching & watch on the app then over to mobile to hide on desktop view ,I can now do it easily in seconds.
It takes so much longer when the app isn't working Sad

Graphista · 08/08/2019 18:51

I'm finding the app is crashing frequently now too

Graphista · 08/08/2019 23:06

And I've just had to reset my password too!

Very annoying.

I'm a fairly new user, but from this and other issues since I've been on mn and I've seen posts/threads and news items referring to previous issues...

...I have to wonder if the IT side of things is up to scratch?

pottedshrimps · 09/08/2019 17:00

Please can somebody tell me why I can't start a thread? I've had to re-register as I couldn't remember my email or password.

writersbeenblocked · 09/08/2019 18:23

Is anyone else getting an extra empty line under every post? Also this thread has glitched my computer out!

CocoBlair · 09/08/2019 23:38

I use the app and my search still isn't working

HollysTeflonSeptum · 10/08/2019 08:50

Just tried to post via the app but couldn’t as was told I needed to register first even though I was already logged in and could see my username?

I was able to post through the desktop site. Using that now but it’s less convenient than the app.

DerelictWreck · 10/08/2019 20:44

@mnhq are you are that lots of threads are still refusing to load, giving 404 pages?

Piggywaspushed · 10/08/2019 20:51

I can't see Threads I'm On or Watching on the app, even though I ma logged in. It says I have a 'bad connection' .

HollysTeflonSeptum · 11/08/2019 07:20

Can’t access ‘Threads I’m On’ via the app either.

MrsMidgeMaisel · 11/08/2019 11:01

Any update on search function on the app? When will this be reinstated

CocoBlair · 11/08/2019 18:46

Search bar still not working

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