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See all MNHQ comments on this thread

Original poster

Unable to log in on Chrome

43 replies

BabCNesbitt · 03/12/2018 15:19

I’m trying to log in on Chrome on my laptop running Windows 10. I get past the “Enter your email address” page fine, but when I get to the password page and click on “Sign in”, nothing happens - no “incorrect password”, nothing. I’ve switched off the ad blocker for this page and that’s made no difference. Any ideas? (I’ve requested and renewed my password, just to make sure that that wasn’t the issue, but I still can’t log in!)

OP posts:
HughLauriesStubble · 03/12/2018 16:01

This reply has been deleted

Message withdrawn at poster's request.

MNHQ
AnyaMumsnet · 03/12/2018 16:53

Hi there,

Thanks or letting us know about this, and we're sorry - it sounds rather annoying!

It sounds like it could be an issue specific to Windows 10 - is there anyone not using Windows 10 and having this issue?

AlexaShutUp · 06/12/2018 19:37

Yes, I'm also having this issue on Chrome, but I'm not on Windows 10, I'm using my android phone. I've had to log in using Opera instead, which I don't normally use at all (and don't like!).

Exactly the same as Bab, I can enter my email address but when I try to enter the password and log in, nothing happens. No incorrect password message, nothing.

It has been like that since yesterday or maybe the day before. I tried changing my password, but no joy.

I didn't even try to log out, the system just kicked me out and then wouldn't let me back in again!

HughLauriesStubble · 07/12/2018 17:35

This reply has been deleted

Message withdrawn at poster's request.

AlexaShutUp · 07/12/2018 17:50

I still can't log on with Chrome either. It's really annoying!

IvyFluids · 08/12/2018 02:22

Oh goody. It’s not just me then.
I can log in on my phone but can’t with chrome. Laptop is only 24 hours old so it’s brand new. I’ve even changed my password.

AlexaShutUp · 09/12/2018 07:18

MNHQ, is anyone looking into this? It's really frustrating not being able to use Chrome!

AlexaShutUp · 13/12/2018 07:15

I guess the answer is no, then....

MNHQ
AnyaMumsnet · 13/12/2018 11:38

Hi again all,

We're really sorry it's taking us so long to get back to you - we are still looking into this.

Can we check, is everyone with this issue using the desktop site?

TheRattleBag · 16/12/2018 22:19

I'm using the desktop site through a browser on my Samsung tablet. Fine logging in to the built in browser, but hangs when trying on Chrome. Click on sign in button and nada, zip, zilch Confused

Original poster
BabCNesbitt · 16/12/2018 22:58

Yep, desktop site for me.

OP posts:
Trudstrundr2 · 02/01/2019 17:16

oh I have the same problem! I just posted a new thread about it because I didn't spot this one.

also on a windows 10 desktop in chrome. I had the same problem with the android phone but somehow got it to go through (by clicking on the screen repeatedly in frustration!)

MNHQ
AnyaMumsnet · 03/01/2019 10:57

Hi there everyone,

We're really sorry it's taking a while to get this sorted. If you see any changes with the issue please do let us know, but in the meantime we've given it a nudge.

MNHQ
AnyaMumsnet · 03/01/2019 12:16

Hi again folks,

Sorry for the faff, but we have a few more questions to help us get to the bottom of this, as we haven't been able to replicate it.

Is the email still in the in the input above, despite being greyed out?

Does it make a difference whether you log in straight from the homepage, or if you go the the homepage, then to Talk, then attempt to log in?

Let us know and we'll try to replicate it.

Trudstrundr2 · 03/01/2019 12:20

Is the email still in the in the input above, despite being greyed out? yes, it's still showing in the form content. but greyed out on the password input screen.

Does it make a difference whether you log in straight from the homepage, or if you go the the homepage, then to Talk, then attempt to log in?
makes no difference what route I try to log in with - I've tried both routes suggested, no difference.

Slightlyjaded · 08/02/2019 22:36

Sorry to resurrect this but I am having this exact same problem now. Greyed out email as @Trudstrundr2 describes. Was there ever a fix?

Letthemysterybe · 08/02/2019 22:41

I’m having trouble logging in using my iPad. The email box is greyed out but my username is in there - that I changed earlier on today using my phone!

Letthemysterybe · 08/02/2019 22:44

I’m using the desktop site via safari on my iPad btw, but the issue sounds similar enough not to warrant a new thread!

logindoesntwork · 08/02/2019 23:07

Same here. Using Chrome on Apple OS X El Capitan. A variety of problems, but the main one is the unresponsive button.

I'm on a temporary account to post this.

DoraBastable · 08/02/2019 23:11

I had the same thing on Chrome - I cleared my cache (deleted cookies etc from MN), refreshed page, and it worked fine.

Slightlyjaded · 08/02/2019 23:22

I'll try clearing the cache and report back. Thanks

Slightlyjaded · 08/02/2019 23:31

No. Sadly that hasn't worked.

Any more suggestions welcome.

AtiaoftheJulii · 08/02/2019 23:50

This is really annoying, having been logged out automatically because of the data breach, I can't log back into the mobile site on my phone, or the desktop site on my laptop. I'm having to use the app because it's the only way I can log in, and I don't like it.

NamedyChangedy · 09/02/2019 00:39

It looks like I'm experiencing the same problem. I can log into the app ok (iOS) but not using Chrome on my laptop. Windows 10 if that makes any difference.

VodkaKnockers · 09/02/2019 01:41

I'm still having the same issue using Chrome browser on Android.

I have used two different devices and still having issues

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