O.M.G.....at last a response from xlr seller on ebay...what do you make of this.....
Hi Nicola...
I can only apologise and will expalin what has happened. A courier came to collect the parcel on Thursday and when i told him it wasn't ready (not at my house even, at the in-laws as they have more storage space!!!!)He was rude and told me a further courier wouldn't come Friday now he had been. So i immediately contacted DHL to confirm the booking and that collection would still happen on Friday....i was told, yes, i would be a priority collection so i waited in ALL day for collection, that as you may now guess, never happened. I am so angry and was unable to contact the DHL team until today (office hours Mon-Frid (9-5pm) but did email them too. I have just got off the phone, was offered a feable apology, told to wait in AGAIN today and it will be collected ASAP.... I can't do anything about it now, if i cancel the courier i loose my payment and if i also refund you and have to re-list on ebay i am further out of pocket so the pushchair is hopefully on its way to you and i have been told (again!!) it will be collected today and delivered tomorrow. I can give you detials of the parcel number and booking reference if you wish to track the parcel online??
I am so sorry, i am angry for you and angry with DHL believe me, they had a piece of my mind this morning!! I therefore hope you see my situation too and this is totally out of my hands and if things had gone to plan the pushchair should have arrived with you on Saturday...
You have told me you are going away on Tuesday then Wednesday so hopefully, whenever you go, the pushchair should be with you for then, as for you buying another one instead, i can't comment and can only apologise again...
Regards Jill x
IF ONLY SHE HAD TOLD ME ALL THIS ON FRIDAY WOULD HAVE SAVED ALOT OF STRESS (AND WASTED MONEY, TRIPS TO ARGOS THEN RETURN PUSHCHAIR THEN BUYING ANOTHER)