Anyone else disappointed by the new M&S Sparks rewards changes?

[Nikki3009]

Hi,

Has anyone else noticed the change to the M&S Sparks Cards Rewards? I've previously often had 20% off clothing etc, but under the new system you have to spend money on certain items to earn money off future spends.

Before anyone comes at me, I know M&S don't have to offer a reward card in any shape or form. But the way the new rewards are going to operate seem highly biaised towards high-spending customers rather than all customers.

As an example...under the previous rewards I might have had 20% off dresses which, if I bought a dress for £50 would mean £10 off. Under the new scheme, I may get a £6 reward for spending £30 on a dress. So, as a customer I'm not really gaining anything - in fact, it'll end up costing me more, because I will no doubt have to top up that £6 reward in order to buy anything!

Obviously this has been done to be beneficial to M&S and it's a business decision but does anyone else feel it's a bit of a shame as a loyal customer?

Also, the influencers shilling this as a 'Fantastic Upgrade', need to start being transparent about their partnerships with M&S. You only have to do the maths to realise for the average customer, it's anything but 🙄

You have to get a security code texted to your phone to ‘load’ it! Wild!!

@Davros that’s so annoying. Mine just has it at the top of the sparks page, either pending or added. I think pending is clothes.

I don’t think I got the security code. It’s a £1 ffs but that’s not the point! I’ll have a go at it later

I recently had £1 and it was slightly complex adding it to the wallet, had to add password/receive a code etc.

Then I had to return an item so the amount went down to 82p

I’m now finding I cannot add that amount to my wallet and it expires on the 30th June…another £14 bonus is coming…but not until 3rd July I don’t understand why it makes you wait rather than just give the reward!

Definitely a whole load of faffing compared with how it used to be!