As an Ex employee of Oak Furniture Land (Over 2 years) I warn all potential customers of the poor quality of its furniture. I have seen the quality go drastically downhill. I left because customer complaints have gone through the roof.
It used to be a great place to work, then about 18 months ago it all started going wrong. They brought in a retail sales director, who has basically cut costs (on the product) while expanding the number of stores.
If you have an issue with your furniture (and you will - it will crack and warp) customer services do not want to know (They will fob you off or offer you a very small discount £20-£40) which is why all the sales advisors are under threat of being sacked if we don't sell furniture insurance to go with your purchase.
Please please do not buy from them anymore. The company now has a hire and fire policy and is abusing and bullying its staff. Many good staff have left already, a lot are under constant pressure to sell more and more add ons for example :
Express delivery £39 - Don't buy it - you will still get it on the same day without paying the extra.
Pads (£4.99) to protect you floor/carpet - you can buy the same in Tesco for 99p
Furniture Guard (10% of purchase price for 5 years cover) - for accidental damage - you will be covered on your house insurance.
If you don't hit your add ons target, you get abusive emails from the area manager.
In our showroom we were constantly replacing items on show because they have split / warped / bowed / cracked / wardrobe doors not closing / WOODWORM / hinges break / extending tables wont extend... the list goes on.
If you spend good money on solid oak furniture, you expect it to last longer than 12 months.
Take care all, and if you have any questions I will be happy to help if I can. x