...what do you say?
This has happened twice now since the start of the term and I don't really understand what they want out of the call and what they want going forward from me. (Of course I understand they want his behaviour to change)
I absolutely want to work on his behaviour and reinforce whatever they are saying to him. But the conversation is so short and I am left feeling like they just called me to tell me off. So I want to ask the right questions so that we both get more out of the conversation.